Customer Care Specialist

6 months ago

Hounslow, United Kingdom Kuehne+Nagel Full time

We have a fantastic opportunity for a Customer Care Specialist (AOG) to join our Aerospace team in Heathrow. This role will be working 4 on 4 off with shift pattern of 12pm Noon to 12am Midnight based at HSCC
** Your Role**: Our Aerospace CCL team at Kuehne+Nagel provides individual solutions for our aerospace customers’ transport and logistics needs, ensuring a seamless flow of aerospace goods across the globe and ensuring critical components reach their destination safely and efficiently. As an Aerospace Customer Care Specialist you will work as a team to provide support and assistance to colleagues and your line Manager as well as ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Your role would involve building close relationships with all our Customers, Kuehne + Nagel offices, Overseas agents and Service providers. The role requires you to identify areas of our business which require improvements i.e. operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly.
** Your Responsibilities**:

- End to End responsibility for handling and coordination of both import and export aerospace shipments.
- Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint.
- Document, investigate and conduct root cause analysis on any deviations using Kuehne+Nagel systems (CoreLog, NPS)
- Pro-actively advise and consult Customers to ensure satisfaction.
- Assisting customers as well as Kuehne+Nagel colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.
- Building strong customer relationships and ensure that customer requirements are met.
- Develop strategies to streamline processes, reduce costs, and enhance efficiency in airfreight operations.

**Your Skills and Experiences**:

- Experience in either freight forwarding or transport planning with key focus on air logistics.
- Knowledge of aerospace or AOG shipments would be advantageous.
- Conversant with all aspects of air freight (import/export) procedures / basic airfreight knowledge
- Strong customer service orientation with excellent telephone manner and communication skills
- Excellent knowledge of MS office features, especially excel.
- Understand & respect the company confidentiality and compliance regulations (Code of Conduct)
- Conflict resolution skills

**Good Reasons to Join**: If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Gudrun Johnson

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