Competence and First Line Risk New

1 week ago

Manchester, United Kingdom N Brown Full time

**Job details**:

- Salary £70K - £75K
- DisciplineFinancial Services & Customer Operations
- Reference010042

**N Brown - who we are and why work for us?**

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, and Inclusion are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

**Head of Competence and First Line Risk Role Overview**:
**What’s in it for you?**
- Hybrid working (2 days a week in the office) and flexible start times
- 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
- Annual bonus scheme
- Enhanced maternity and adoption leave
- Company pension with up to 8% N Brown contribution
- Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
- A range of financial wellbeing support
- Colleague discount across all N Brown brands
- Onsite café with subsidised rates and local restaurant discounts
- Life Assurance and Private Medical Insurance
- Paid volunteer time - all our colleagues can take a full day paid to volunteer for a charity of their choice

**Head of Competence and First Line Risk Key Responsibilities**:
Quality Assurance:

- Develop and implement quality assurance policies, procedures, and processes that ensure compliance with relevant regulations and standards set by the FCA.
- Monitor and evaluate the effectiveness of quality assurance processes, identifying areas for improvement and making recommendations for change as necessary.
- Ensure that all operational activities are conducted in compliance with established quality standards and that any non-conformances are identified and addressed in a timely manner.
- Develop and maintain a system for tracking and reporting on quality metrics, including performance against established quality standards and the effectiveness of quality improvement initiatives.

Operational and Regulated Training:

- Develop and implement training programs that ensure that all staff are adequately trained to perform their job duties in compliance with relevant regulations and standards set by the FCA.
- Develop and maintain training materials, job aids, and other resources to support the delivery of training programs.
- Monitor and evaluate the effectiveness of training programs, identifying areas for improvement and making recommendations for change as necessary.
- Ensure that all training activities are conducted in compliance with established training standards set by the FCA and that any non-conformances are identified and addressed in a timely manner.

First-Line Risk Management:

- Develop and implement a first-line risk management framework that ensures that operational risks are identified, assessed, and managed effectively in compliance with the standards set by the FCA.
- Provide guidance and support to operational teams in the identification and assessment of risks, and in the development and implementation of risk, mitigation plans in compliance with the standards set by the FCA.
- Monitor and evaluate the effectiveness of risk management activities, identifying areas for improvement and making recommendations for change as necessary.
- Develop and maintain a system for tracking and reporting on risk metrics, including risk assessments, risk mitigation plans, and the effectiveness of risk management activities.

**Qualifications and Experience**:

- Strong relevant experience, including experience in quality assurance, training, and risk management.
- Strong knowledge of relevant regulations and standards set by the FCA.
- Excellent communication and leadership skills, with the ability to lead a team of professionals and collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to identify and address complex operational and regulatory compliance issues.

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