Digital Customer Service Advisor

1 month ago


Warrington, United Kingdom Betfred Full time

**Job description**

This is an inbound role working any 5 days from 7 including weekends, shifts between 7am and 9pm based on needs of the business.

**Reports to**: Head of Customer Services, Customer Service Managers, CS Team Leaders.

**Hours**: 40 hours per week (5 x 8). Any 5 days from 7 including weekends,

**Key responsibilities**:
Ø To support the Digital Customer Service management team at all times.

Ø To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries.

Ø To resolve all customer queries professionally in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain customer satisfaction.

Ø Process withdrawal and deposit requests on behalf of customers.

Ø Carry out administration duties as and when required. i.e. logging deposit and withdrawal calls, customer complaints and self-exclusions.

Ø Ensure customer account adjustments are dealt with accurately.

Ø Be conversant with all Betfred Standard Operating Procedures, Bonuses and Promotional campaigns.

Ø Assist with outbound campaigns, conversion and reactivation of customer accounts.

Ø Understand fully and comply with the key objectives of the Gambling Commission and Gibraltar Regulatory Authority.

Ø To be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice (LCCP).

Ø Any other duties requested by the CS management team in relation to the role.

**Key personal characteristics and competencies.**

Ø Experience in dealing with customers at all levels essential.

Ø Excellent customer service skills with experience of working in a fast paced environment.

Ø Professional telephone manner, with excellent listening skills.

Ø Ability to build and maintain good working relationships essential.

Ø Committed to improving levels of customer service essential.

Ø Analytical approach to problem solving essential.

Ø Competent computer skills including MS Outlook, Word and Excel essential.

Ø Ability to resolve support issues to final resolution and to a significantly high standard essential.

Ø Flexible approach to work, with the ability to multi task.

Ø A knowledgable interest in Gaming, Casino and General Sports is desirable.

**Salary**: £20,800.00-£22,800.00 per year

Schedule:

- 8 hour shift

Work Location: One location



  • Warrington, United Kingdom Fintelligent Full time

    We are recruiting for an award-winning insurance company located in Preston Brook to work in their Sales and Service team as a Customer Service Advisor. You will be joining an organisation that's have won the "Investor in People - Gold Award" which a remarkableachievement for any company to have. This prestigious accreditation is recognised as a 'mark of...


  • Warrington, United Kingdom certas energy uk ltd Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood head office. Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have...


  • Warrington, United Kingdom Matched Group Full time

    Customer Service AdvisorRole: Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer serviceLocation: Daresbury office, Monday - Friday standard hoursWHY? Fast growing & leading IT Consultancy Competitive basic + benefits + monthly commission Do you...


  • Warrington, United Kingdom Exertis Full time

    **Company**:Certas Energy**Req ID**:7066**Salary**:DOE**Location**:Warrington, GB, WA3 6XG**Contract Type**:Permanent**Date Posted**:3 Apr 2024**Description**: **Customer Service Advisor** **We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.** - Working as part of the...


  • Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week??????? **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading,...


  • Warrington, United Kingdom The Curve Group Full time

    **Customer Service Advisor** Do you have a background in customer service? Is putting your customers’ needs at the heart of everything that you do? Want to earn up to £450 per month bonus? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. Founded in 2017, our client are specialists in helping people...


  • Warrington, United Kingdom Brookson Group Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading, 18-month...


  • Warrington, United Kingdom Capital Recruitment Group Full time

    Capital Recruitment are recruiting on behalf of a high street furniture retailer for **Customer Service Advisors** The role of a Customer Service Advisor involves: - Making outbound calls - Taking inbound calls - Entering data into a system - Booking appointments - Be computer literate - Pay attention to detail - Be prepared to work in a fast pace...


  • Warrington, United Kingdom brookson group Full time

    **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** Joining Brookson, you will gain an excellent knowledge of the industry and business which will enable you to progress your career. After training there is the option to work in the office each day if that’s your...


  • Warrington, United Kingdom Uniting People Full time

    _**Customer Service Advisor**_ **As a Customer Service Advisor**: - You will be speaking to customers daily - Helping them with any issues they may have and aiming to resolve as quickly as possible - Taking payments or setting up direct debits - Finding the correct product or service for the customer - Working towards KPI's - No sales targets! - **The...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are looking for Customer Service Advisor's to join our Domestic Sales & Service team, in our Warrington HQ, Monday to Friday between the hours of 8am-5pm To deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and procedures. Ensuring you have a thorough understanding of company products...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.** Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. **Were looking for**: - Customer Service Experience in similar...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    **We are currently looking for a Customer Service Advisor to join the Lubricants team at Certas Energy based at our Warrington Head Office.** Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. **We’re looking for**: - Customer Service Experience in...


  • Warrington, United Kingdom The Portfolio Group Full time

    Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the country's largest and well-known brands!! Ifyou enjoy a fast-paced environment, have a high level of customer care and attention to detail, this...


  • Warrington, United Kingdom American Golf UK Full time

    American Golf is seeking a Customer Service Advisor to join our team in Warrington. As a member of our customer service team, you will play a critical role in providing exceptional support to our customers, ensuring their needs are met and exceeding their expectations. **Responsibilities**: - Recording details of customer comments on the CRM database...


  • Warrington, United Kingdom Barclays Bank PLC Full time

    Senior Customer Service Advisor PrescotSalary - £26,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefitsShift -...


  • Warrington, United Kingdom Page Personnel Full time

    Immediate start - 1 year FTC **About Our Client**: My client is currently recruiting for a customer service advisor on a 1 year FTC. They are a leading manufacturing company based in Warrington. - Process all customer orders in a timely fashion and promptly deal with all customer enquiries - Escalate problems to other relevant members of staff and keep the...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are currently looking for a Customer Service Advisor to join the eam at Certas Energy based at our Warrington Head Office, on a Part Time Basis.As Customer Service Advisor you will deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and procedures. Ensuring you have a thorough...


  • Warrington, United Kingdom Certas Energy UK Ltd Full time

    We are currently looking for a Customer Service Advisor to join the team at Certas Energy based at our Warrington Head Office, on a Part Time Basis As Customer Service Advisor you will deliver a great customer experience and maximise sales opportunities. Working compliantly, following company policies and procedures. Ensuring you have a thorough...


  • Warrington, United Kingdom Uniting People Full time

    **Customer Service Advisor - Warrington** **Do you want to work in fun and vibrant environment as a Customer Service Advisor for an award winning company?** This Customer Service Advisor role is about answering inbound customer service calls. **NO EXPERIENCE NEEDED, WE TRAIN YOU! ALL YOU NEED IS THE RIGHT ATTITUDE AND AMBITION!** **The package for...