Information and Advice Officer

3 weeks ago


Northampton, United Kingdom Age UK Northamptonshire Full time

**Location**:The William and Patricia Venton Centre, York Road, Northampton NN1 5QJ

**Rate of pay**:£9,266 per annum (£22,857 pa full-time equivalent)

**Hours of work**:15 hours per week over three day, days to be agreed, 9.30am to 2.30pm

**About the role**

We need to recruit an experienced advice worker to provide a high quality information and advice service to clients, their carers and/or other service providers. You will take live calls on the Information and Advice Line and carry out standard benefit assessments, inform clients of their entitlements and provide support with making appropriate claims. The post is a hybrid role working at home and in the office, with some work in the community.

**About you**

We are looking for someone with current knowledge and experience of welfare benefits for older people, and the ability to follow I&A procedures and adhere to the Age UK National I&A Quality Mark and AQS standards. You will need to be able to prioritise your own work and meet deadlines. Excellent written and spoken communication skills are a must, as are strong IT skills (including Microsoft Office and database). We are looking for someone with a good understanding of the issues that affect older people and their carers.

If you would like to join our friendly team and help older people in Northamptonshire claim the welfare benefits they are entitled to, we'd love to hear from you. For more information or an informal chat about this post please call Pamela Kom on 01604 611200.

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: £9,266.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Day shift

Work Location: Hybrid remote in Northampton, NN1 5QJ

Application deadline: 03/02/2023



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