Network Operations Coordinator

4 weeks ago

Rochester, United Kingdom va-Q-tec UK Limited Full time

**Company Description**:va-Q-tec Ltd specialises in high quality container rentals and services for Pharmaceutical, Healthcare and Biotechnology companies. With increasing partnerships worldwide, va-Q-tec Ltd is becoming one of the leading global pharma cold chain container providers.
- Please note that our premises is currently based in Rochester, and we will be relocating to Maidstone in mid-2023._

**Roles and responsibilities**:

- First point of contact for our global Tempchain Service Centers (**TSC**) regarding commercial or technical queries.
- Commercial support in checking invoice for payment and monitoring TSC financial agreements.
- Coordinating technical support relating to products (container/box), software, processes and equipment.
- Developing, improving and documenting Standard Operating Procedures (SOP) for the network.
- Preparing and supervising TSC Service Level Agreements.
- Preparing and supervising TSC performance KPI’s.
- Controlling inventory of consumables, spare parts and TSC equipment.
- Sourcing network services and equipment as required.
- Negotiating rate agreements and/or service contracts, as part of the supplier management.
- Supporting the set-up of new TSCs.
- Support TSC network related projects.
- Administering quality data in connection with the TSC temperature-controlled environments.
- Providing support to the Quality department in respect of corrective and preventative actions (**CAPA’s**) and follow ups on relevant audits.
- Maintaining the Global TSC training data base.
- Reviewing and analyzing the TSC network capacity continuously to ensure the network is providing the right capacity for existing and future business.
- Maintaining and recalibration of TSC equipment.
- Working closely with other internal business units.

**Additional Responsibilities**:

- Maintain standards in line with the requirements of the role and any va-Q-tec Ltd policies and procedures in place.
- Undertake any other duties and responsibilities as may be determined from time to time.
- Comply with equal opportunities legislation and be pro-active in challenging prejudice, discrimination and stereotyping.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

**Required Experience**:

- Knowledge in shipping and/or logistics.

**Essential Skills**:

- Clear communication, both verbally and in writing.
- Excellent administration, record maintenance and organisational skills.
- Active listening.
- Ability to troubleshoot and resolve technical issues.
- Ability to think logically and creatively find solutions.
- Ability to work independently and resolve practical problems in a flexible way.
- High accuracy and attention to detail.
- Proactive thinking and can-do attitude.
- Ability to work in a team environment.
- Willingness to learn new products/services.
- Reliable, positive and professional.
- Flexibility to adapt to the needs of the business.
- A keen and enthusiastic nature.

**Hours**:40 hours per week, Monday to Friday (hybrid working options available)

**Employee Benefits**:

- 25 days holiday, in addition to bank/public holidays.
- company events.
- cycle to work scheme.
- eye test scheme.
- employee assistance programme.
- private healthcare.
- training & development opportunities.

**Term**:Permanent role - immediate start desired.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Please note the role will be relocating to Maidstone in mid-2023. Please confirm you understand this.

Work Location: Hybrid remote in Rochester

Reference ID: Network Operations Coordinator
Expected start date: 03/04/2023

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