Sales Support Representative

1 month ago

London, United Kingdom Twilio Full time

**See yourself at Twilio**

Join the team as Twilio's next Sales Support Representative.

**Who we are & why we're hiring**

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

**About the job**

Twilio is looking for a Sales Support Representative to join the Strategic Sales team. We're looking for an intelligent, ambitious and talented individual who is keen to understand more about how large businesses operate; this role will provide insights on and windows into many aspects of Twilio's sales motion as well as supporting the Sales reps with day to day activities.

**Responsibilities**

This role will see you supporting the Strategic Account Executives to be more efficient in hitting quota.
- This individual is 'the glue' between many different functions within the organization.
- Assisting Account Executives with numerous activities and processes along the entire sales cycle.
- Prepare Pricing and Deal Structure, use and master internal pricing tools.
- Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct.
- Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure the BOM and Contracts are accurate. You will deal with people, data sets and processes.
- Manage prioritization of key deals with Sales Management.
- Update / Oversee CRM records of accounts
- Support AEs to understand customers current usage and improvement opportunities (Monkey Analytics for existing customers)
- Support the AEs with administrative tasks linked to billing, invoicing and support.

**Qualifications**

**Required**:

- Highly communicative and can work in a team to support the wider goals of the sales function.
- Experience working with G Drive and fluent in Google Docs, Google Sheets and Salesforce.
- You don't need to have experience in a sales role, indeed this role has allowed previously individuals to pursue roles in Twilio in data analytics, sales or marketing however a desire to move into sales eventually is preferred.
- Organizational skills are important and the ability to work in a fast paced environment. This is not a quota carrying role.

**Fluent in English. Additional languages are a plus particularly German, French or Spanish.**

**Location**

This position is based remotely from the United Kingdom.

**Travel**

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

**What We Offer**

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.

**Twilio is proud to be an equal opportunity employer.

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