Customer Service Admin

2 weeks ago


Liverpool, United Kingdom Brook Street Full time

A great opportunity to join and work in the public sector as a Customer Service Administrator in Liverpool, City Centre.

The role will be paid at £11.23 per hour.

This is a full time position with 3 different shift patterns, you must be able to work all shift patterns however only one will be permanently allocated to you,

Shift B: Monday to Friday 8.45am - 7.15pm

Shift C: Monday to Friday 9.45am - 6:15pm

Shift D: Monday to Friday 11am - 7pm

Key Responsibilities may include:

- E-mailing and speaking to our customers, helping them along their journey to settle in the UK.
- Advising customer appropriately to ensure first time resolution.
- Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
- Routing cases appropriately based on the information you receive
- Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
- Building effective working relationships with key internal and external stakeholders.
- Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.

**Benefits**:

- The opportunity to join and work in the public sector
- 34 days holiday (pro rata)
- Rate of pay £11.23 per hour

To be considered for this role, you must hold a valid, in date, passport and must have lived in the UK for at least 5 years.

This role requires a counter terrorism security clearance that we would process on your behalf if successful.



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