Enquiry Desk Officer

3 weeks ago


Northampton, United Kingdom Northamptonshire Police Full time

Role type 1- Police Staff- Contract duration 1- Permanent- Contract type 1- Full Time- Department 1- FCR- Location 1- Northampton, Guildhall - NN1 1DE- Grade/scale 1- Staff - Scale 4- Salary
- £24,921
- This/These post(s) attract allowances 1- Shift Allowance- Shift percentage 1- Other- Other Shift Percentage 1- 4.06%- Hours per week 1- 37- Closing date*
- 29/02/2024, 23:55
- Job description 1To act as the first point of contact to the public and other service users at designated Force Front Offices, providing the public with advice and guidance, ensuring reported incidents are risk assessed and graded appropriately. You will aim to satisfactorily resolve all enquiries at the earliest opportunity wherever possible. Working in conjunction with the wider Force Control Room, you will provide a consistent high quality service in line with the Forces current vision and strategic priorities.

Although this post is based in Guildhall, you may be required to work at one of our other stations around the county. Therefore whilst it is not necessary to hold a driving licence for this post, you will need to be able to travel to these locations if required,

Example shift pattern:
Week

Mon

Tues

Weds

Thurs

Fri

Sat

Sun

1

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

RD

2

RD

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

RD

RD

3

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1630

RD

RD

4

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

RD

5

RD

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

RD

RD

6

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1700

0900 x 1630

RD

RD

**Why work for **Us**?**

Northamptonshire Police, Fire and Crime Commissioner has gained a reputation as a pioneering and innovative organisation, responsible for protecting and serving a large diverse, multi-cultural population.

We are responsible for ensuring community needs are met effectively so, if you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety, and the chance to broaden your experience, then the above organisation is the right one for you.

**Equality, diversity, and inclusion**

We are committed to equality, diversity, and inclusion.

We are working hard to increase diversity and inclusion within the organisations where communities are under-represented, including those from Black, Asian, and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBTQ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

Northamptonshire Police is a Disability Confident Employer - We aim to achieve the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. If you meet the essential criteria for the role you can choose to share your disability if you would like to take part in our disability confident interview scheme.

**Flexible working**

All requests for flexible working patterns will be considered and will be dependent on the role.

**Recruitment and Selection Policy**

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Please be aware that the Office of the Police, Fire and Crime Commissioner and Northamptonshire Police are separate employers. Although Police internal vacancies are open to OPFCC staff and vice versa, if you are successful, the change of employer will require a longer onboarding process and you will receive a new contract and payroll number. Service with either employer can be carried over as continuous service.

**Police Barred and Advisory lists**

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the Police or OPFCC for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

**Vetting and safeguarding**
- 1


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