Interim Helpline Manager
1 month ago
Interim Helpline Manager
A leading national healthcare charity is seeking an exceptional Helpline Manager for a 6-month interim contract.
Position: Interim Helpline Manager
Location: Hybrid – 2-3 days per week in the Northampton office (reducing after a settling in period)
Contract: Full-time, 37.5 hours per week.
Salary: £40k per annum plus excellent benefits
About the role:
As Interim Helpline Manager you will support and lead the helpline team.
Some other key responsibilities include:
- Management of the helpline team.
- Coach the Helpline Advisors to help them achieve their full potential, supporting growth and development on an ongoing basis.
- Ensure the Helpline is operational and available by managing resource effectively.
- Support with options appraisal and delivery of the helpline service redesign plan.
- Develop training and continuous learning and development opportunities to meet the needs of incoming enquiries.
- Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact.
About you:
To be successful in this role you will need:
- Strong leadership skills, including performance management, training and team development.
- Experience of managing staff and volunteers in a helpline or other information and/or emotional support service within a relevant context (health or social care/patient support).
- Proven ability to care for the whole person, offering support, recognising signs of compassion fatigue and enabling well-being of team members.
- Experience in setting and maintaining professional boundaries.
- Demonstrated critical thinking skills and creativity with excellent verbal and written communication skills.
- The ability to identify themes and develop insights to inform service improvement.
- The ability to demonstrate a proactive, innovative, collaborative approach and a commitment to delivery excellence.
Other roles you may have experience of could include: Helpline Manager, Senior Helpline Assistant, Helpdesk Manager, Senior Helpdesk Assistant, Support Desk Manager, Centre Manager, Helpline Support, Helpdesk Supervisor, Customer Care Manager, Service Desk Manager, Customer Service Manager.
-
Interim Helpline Manager
3 weeks ago
Northampton, United Kingdom NFP People Limited Remote Work Freelance Full timeInterim Helpline Manager A leading national healthcare charity is seeking an exceptional Helpline Manager for a 6-month interim contract. Position: Interim Helpline Manager Location: Hybrid - 2-3 days per week in the Northampton office (reducing after a settling in period) Contract: Full-time, 37.5 hours per week. Salary: £40k per annum plus excellent...
-
Interim Helpline Manager
1 month ago
Northampton, Northamptonshire, United Kingdom NFP People Full timeInterim Helpline Manager A leading national healthcare charity is seeking an exceptional Helpline Manager for a 6-month interim contract. Position: Interim Helpline Manager Location: Hybrid – 2-3 days per week in the Northampton office (reducing after a settling in period) Contract: Full-time, 37.5 hours per week. Salary: £40k per annum plus...
-
Helpline and Support Manager
2 weeks ago
Northampton, United Kingdom MND Association Full timeWe are seeking a Helpline and Support Manager to lead our dedicated MND Connect helpline team. This vital service is there to ensure that people affected by MND are informed, supported, and better equipped to manage their condition. No two enquiries are the same and the service offers tailored support and guidance. As the Helpline and Support Manager, you...
-
Helpline and Support Manager
2 weeks ago
Northampton, United Kingdom Motor Neurone Disease Association Full timeHelpline and Support Manager We are seeking a Helpline and Support Manager to lead our dedicated MND Connect helpline team. This vital service is there to ensure that people affected by MND are informed, supported, and better equipped to manage their condition. No two enquiries are the same and the service offers tailored support and guidance. ...
-
Helpline and Support Manager
1 week ago
Northampton, United Kingdom Motor Neurone Disease Association Full timeHelpline and Support Manager We are seeking a Helpline and Support Manager to lead our dedicated MND Connect helpline team. This vital service is there to ensure that people affected by MND are informed, supported, and better equipped to manage their condition. No two enquiries are the same and the service offers tailored support and guidance. ...
-
Helpline and Support Manager
1 week ago
Northampton, Northamptonshire, United Kingdom MND Association Full timeWe are seeking a Helpline and Support Manager to lead our dedicated MND Connect helpline team. This vital service is there to ensure that people affected by MND are informed, supported, and better equipped to manage their condition. No two enquiries are the same and the service offers tailored support and guidance. If your skills, experience, and...
-
Helpline and Support Manager
2 weeks ago
Northampton, East Midlands, United Kingdom MND Association Full timeWe are seeking a Helpline and Support Manager to lead our dedicated MND Connect helpline team. This vital service is there to ensure that people affected by MND are informed, supported, and better equipped to manage their condition. No two enquiries are the same and the service offers tailored support and guidance. If your skills, experience, and...
-
Helpline and Support Adviser
7 days ago
Northampton, United Kingdom Motor Neurone Disease Association Full timeHelpline and Support Adviser Do you have excellent communication skills including active listening and empathy? Do you have experience of providing information, including by telephone and email? If so, this may be the role for you as we are looking for a resilient individual to be able to provide emotional support, information and signposting to...
-
Helpline and Support Adviser
6 days ago
Northampton, United Kingdom MND Association Full time**Helpline and Support Adviser**: If so, this may be the role for you as we are looking for a resilient individual to be able to provide emotional support, information and signposting to people affected by Motor Neurone Disease, so they feel informed, supported, and better equipped to manage their condition. - Directorate - Care - Location - Northampton -...
-
Interim Financial Controller
7 days ago
Northampton, United Kingdom One 2 One Recruitment Ltd Full timeInterim Financial ControllernOur client, a dynamic leader in distribution and logistics, is looking for an Interim Financial Controller to join their team for a 6 month contract period.nThe main purpose of this role is the integration of all accounts data and processes of a new acquisition, ensuring full compliance with the group’s systems and...
-
Interim Financial Controller
2 weeks ago
Northampton, United Kingdom One 2 One Recruitment Ltd Full timeInterim Financial ControllernOur client, a dynamic leader in distribution and logistics, is looking for an Interim Financial Controller to join their team for a 6 month contract period.nThe main purpose of this role is the integration of all accounts data and processes of a new acquisition, ensuring full compliance with the group’s systems and...
-
Interim Financial Controller
1 week ago
Northampton, United Kingdom One 2 One Recruitment Ltd Full timeInterim Financial ControllerOur client, a dynamic leader in distribution and logistics, is looking for an Interim Financial Controller to join their team for a 6 month contract period.The main purpose of this role is the integration of all accounts data and processes of a new acquisition, ensuring full compliance with the group’s systems and processes.This...
-
Interim Financial Controller
4 weeks ago
Northampton, United Kingdom One 2 One Recruitment Ltd Full timeInterim Financial ControllerOur client, a dynamic leader in distribution and logistics, is looking for an Interim Financial Controller to join their team for a 6 month contract period.The main purpose of this role is the integration of all accounts data and processes of a new acquisition, ensuring full compliance with the group’s systems and processes.This...
-
Interim Head of Building Control
2 months ago
Northampton, United Kingdom Essential Employment Full timeInterim Head of Building Control based in Northampton and the rate is £500 per day This is a full time role working on a temporary contract. Interim Head of Building Control needed for 3-6 months until a permanent manager is appointed. Qualifications & Experience - Minimum 3 years’ experience managing a Building Control Service and team. - Chartered...
-
Human Resources Manager, IglooBooks
7 days ago
Northampton, United Kingdom Bonnier Books UK Full timeJob title: Human Resources Manager, IglooBooks (Interim)Location: HybridWorking pattern: Full-time or part-time, four days per weeknEight-month fixed-term contractnDepartment: Human ResourcesnSalary: Competitive, plus excellent benefitsGeneral SummarynPart of Bonnier Books UK, IglooBooks is based out in beautiful rural Northamptonshire and creates...
-
Human Resources Manager, IglooBooks
2 weeks ago
Northampton, United Kingdom Bonnier Books UK Full timeJob title: Human Resources Manager, IglooBooks (Interim)Location: HybridWorking pattern: Full-time or part-time, four days per weeknEight-month fixed-term contractnDepartment: Human ResourcesnSalary: Competitive, plus excellent benefitsGeneral SummarynPart of Bonnier Books UK, IglooBooks is based out in beautiful rural Northamptonshire and creates...
-
Interim Financial Controller
4 weeks ago
Northampton, United Kingdom One 2 One Recruitment Ltd Full timeInterim Financial Controller Our client, a dynamic leader in distribution and logistics, is looking for an Interim Financial Controller to join their team for a 6 month contract period. The main purpose of this role is the integration of all accounts data and processes of a new acquisition, ensuring full compliance with the group’s systems and processes....
-
Interim Financial Controller
1 week ago
Northampton, United Kingdom One 2 One Recruitment Ltd Full timeInterim Financial Controller Our client, a dynamic leader in distribution and logistics, is looking for an Interim Financial Controller to join their team for a 6 month contract period. The main purpose of this role is the integration of all accounts data and processes of a new acquisition, ensuring full compliance with the group’s systems and processes....
-
Interim Financial Controller
1 week ago
Northampton, United Kingdom One 2 One Recruitment Ltd Full timeInterim Financial ControllerOur client, a dynamic leader in distribution and logistics, is looking for an Interim Financial Controller to join their team for a 6 month contract period.The main purpose of this role is the integration of all accounts data and processes of a new acquisition, ensuring full compliance with the group’s systems and processes.This...
-
Interim Financial Controller
4 weeks ago
Northampton, United Kingdom One 2 One Recruitment Ltd Full timeJob DescriptionInterim Financial ControllerOur client, a dynamic leader in distribution and logistics, is looking for an Interim Financial Controller to join their team for a 6 month contract period.The main purpose of this role is the integration of all accounts data and processes of a new acquisition, ensuring full compliance with the group’s systems and...