Account Director
6 days ago
**Account Director - Remote | UK**
**Are you experienced in delivering excellence within BPO environments, Shared Services, GBS in finance, HR, operations or similar?**
If yes, we would love to hear from you
Our client is a fast growing well reputed consultancy firm who are seeking a motivated Account Director to support their growth strategy.
About you:
- An excellent communicator who’s able to grasp customer needs and challenges and being solution orientated in solving these.
- Successful track record in growing client accounts.
- A self-starter with commercial acumen
- Strong problem solver that can deal with volatility, uncertainty, and complexity
- Ability to establish credibility and trust quickly, as well as balance the
obligation to be an advocate for both the organisation and services.
Role Overview:
- Create plans to address clients’ business needs.
- Advise clients on creating profitable processes.
- Act as key point of contact for complaints and escalate issues as appropriate.
- Up-sell or cross-sell services and products.
- Study competition to find new ways to retain customers.
- Set sales and revenue targets and work diligently to meet them.
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address
customers’ need.
- Maintain accurate client records on CRM system (Salesforce).
- Grow individual accounts and build long term relationships.
- Understand how to deliver excellence within GBS, Shared Services, BPO environments in
finance, operations, HR etc.
For more information and to discuss your suitability please contact Sheena Raval.
We look forward to speaking with you.
**Job Types**: Full-time, Permanent
**Salary**: £120,000.00-£136,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Flexitime
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Account management: 1 year (preferred)
- sales: 1 year (preferred)
Work Location: Remote
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