Guest Service Assistant

3 weeks ago

Manchester, United Kingdom RBH Management Full time

**Job Ref**:RBH11873

**Branch**:Hampton by Hilton Manchester Northern Quarter

**Location**:Hampton by Hilton Manchester Northern Quarter, Manchester

**Salary/Benefits**:£17,472 per annum (£10.50 per hour)

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:As required

**Hours per week**:32

**Posted date**:08/04/2023

**Closing date**:10/05/2023

Looking for a new challenge in 2023??? look no further - we are looking for **Friendly, Caring, Thoughtful and Caring **individuals to join our family. Our team are 'all rounders' and 'multi talented' in this fast paced hotel.

**We are looking for GUEST SERVICE ASSISTANTS AT Hampton by Hilton Manchester Norther Quarter**

**Hours =**

**Option 1 = Full-Time** - 30 hours, 4 over 7 days. Example Shift examples: 06:30 - 15:00 or 14:30 - 23:00

**Our new hotel virtual tour (click on the link and enjoy)......**

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HAMPTON BY HILTON MANCHESTER NORTHERN QUARTER**
- What you'll be doing..._

Reporting to the Duty Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Hampton by Hilton Manchester Northern Quarter. You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food Beverage Assistant and Housekeeping - no shift is the same

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills
- Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up
- A can-do attitude
- Computer literate with a professional telephone voice

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Pension
- Free meals on duty saving you over £1000 per year
- Flexible pay with Wagestream - a financial wellbeing benefit that allows you to access your pay as you earn it
- Life Insurance - 4 x your salary

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

Hampton by Hilton - “One unstoppable brand with irresistible personality.” That’s Hamptonality, and it’s who we are. At Hampton by Hilton®, our mission is to satisfy every guest, every time. We made satisfaction a promise from the start with our unconditional, 100% Hampton Guarantee - the strongest satisfaction guarantee in the industry.

With over 2,000 hotels around the world, Hampton by Hilton Team Members are part of one big, happy family — and that’s how we treat our guests, too. Our friendly, authentic, caring and thoughtful brand of service is called Hamptonality, and it’s more than a word: It’s who we are. Hamptonality is the way we connect with our guests and each other. It’s the spring in our step and the sparkle in our eyes. Guests at Hampton by Hilton get a lot more than our signature Hampton® amenities - like a free, hot breakfast, and free Wi-Fi in all of our guest rooms and in the lobby. Here at Hampton®, we know “it’s our staff, not our stuff” that sets us apart. Our Team Members provide award-winning Hamptonality at a great price for every guest, every time.

If you know how to bring enthusiasm, engagement and effort to your work, join us here at Hampton by Hilton®.

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