Complaint Meetings Co-ordinator/customer Services

2 weeks ago


Derby, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

This is an exciting time to join the Complaints Team and play a part in ensuring that our patients receive the best quality and most appropriate level of care we can provide and that they have the best patient experience. We currently have two vacancies for Complaints Administrator/Meetings Co-ordinator; one full-time(37.5hrs) and one part-time (18.5hrs)

You would be a key member of a fast paced, supportive team providing administrative support with responsibility for dealing with enquiries and correspondence received by the Complaints Team. You will ensure that records are updated on Datix and facilitate with the arrangement of local resolution meetings between complainants and hospital staff.

The successful applicants will be, primarily, based at the Royal Derby Hospital, however, some cross site working may be necessary from time to time. The hours/days of work to be agreed once the successful applicants have been appointed.



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