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Customer Service Advisor

4 months ago

Braintree, United Kingdom Eastlight Community Homes Full time

Are you someone with enthusiasm and belief in providing excellent customer service?

Someone who can thrive in a busy environment where their can-do attitude and vast knowledge of the business deliver outstanding results for customers every time.

If so, we are looking for people like you to join our frontline Customer Service teams as an advisor on 12-month FTC (Part Time ). You will be the backbone of our business who will provide exceptional support to all our customers whilst responding to a wide range of queries.

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. We recognise and celebrate our differences and embrace diversity at all levels. With the training and support we give you, you’re the expert that our customers love talking to.

How will you contribute to our team?
- Promoting and supporting our customers to use Eastlight online services.
- Manage queries efficiently keeping our customers informed of timescales, requesting feedback upon resolution.
- Good understanding of Orchard and other Eastlight internal systems.
- Develop and maintain positive professional relationships with colleagues, customers, and all other stakeholders.
- Recognise and report failures in system and adhering to Eastlight’s processes, policies, and procedures.
- Undertake administrative tasks relating to the queries.
- Maintain appropriate records in accordance with relevant policies and legislation.

What will you bring to the team?
- Excellent attention to detail and ability to problem solve effectively.
- High standard of verbal and written communication skills ensuring all communications is clear and concise.
- Excellent IT skills including use of MS Office Suite
- Excellent organization, time management and multi-tasking skills
- Excellent inter-personal skills and a proven ability of building and maintaining positive professional relationships.

Why Work for Us?

To demonstrate our commitment to you, we have developed a sector leading total rewards package.
- £26,748 (pro -rata) annual base salary,
- Part Time (20 hrs 30 minutes per week) ,FTC - 12 months
- Group stakeholder pension plan (Eastlight will double, up to 4% of the employee’s contribution - Employee 4% + Eastlight 8% = Total 12%)
- Annual wellbeing grant of £200 per annum - Subject to eligibility
- 30 days annual leave plus bank holidays
- Trailblazing family leave [Maternity, Paternity and Adoption - 12 weeks full pay / 6 weeks half pay] - Subject to eligibility
- BUPA healthcare cash plan, life assurance
- Formal qualifications and paid professional membership.

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work.

There has never been a better time to join us Click the link to submit your CV and personal statement.

Eastlight Community Homes is proud to be the largest community gateway association in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

We own and look after 12,500 social homes in the East of England and plan to build another 3,800 by 2025. As a Community Gateway Association our residents can choose to become shareholders and help make key decisions about their homes, services, and communities.

Closing Date: 30th November 2023

Interview Date: 11th November & 12th November 2023

Eastlight Community Homes is a newly formed 12,000 home social housing provider, striving to meet the housing need of our communities in Essex and Suffolk.

We are proud to be the largest Community Gateway Association in the country. This ensures our residents can choose to become shareholders and help make key decisions about their homes, services and communities.

Eastlight House, Charter Way, Braintree, CM77 8FG
Telephone**:01376 535400