Store Stylist

6 months ago

London, United Kingdom The Fold London Full time

Part time 24 hours
- Must be available to work Saturdays

**ABOUT THE FOLD**:
The Fold is a British direct to consumer e-commerce womenswear brand with international reach and a loyal community of professional women.

Our collection defines 24/7 dressing through versatile pieces that are designed to create a clean, modern aesthetic. A selection that is unique, specially created for The Fold Woman.

The Fold designs are committed to exemplify the highest standards of quality and our fabrics are sourced from the finest European mills to make our clients feel truly indulged in fabulous crepes, silks, wools and jerseys.

In honor of our inspiring clients we have created The Fold Woman, an online and offline community, profiling our extraordinary clients to empower the image of women working in the business world. We host regular networking events mainly in our Chelsea store bringing together the highest achieving women in business.

Today we are a two-fold manifestation of that vision: a community of like-minded, successful women, and an empowering, high quality, elegant collection.

Polly McMaster is the Co-Founder behind The Fold. A successful business woman and former City professional, whose love of fashion was the inspiration to create a chic new brand for women:

- "The Fold is about understanding the professional woman's needs in her daily life and trying to create a stylish, contemporary wardrobe for them. To this end, we are building a brand in our own right based on our label and designs"._

Our ambition is to be the global go-to brand for the modern businesswoman. We believe that our customers should feel confident and stylish dressing for work every day.

**About the role**:
The Stylist will demonstrate the Fold gold standard in customer service and selling techniques, leading by example with product knowledge and achieving sales KPIs. We offer late night appointments, so the expectation to be flexible with evenings and Saturdays is crucial.

**Role and Responsibilities**:

- Holding one on one customers appointments in store and personal styling sessions.
- Building outfit / styling the collection with clients (great brand a product knowledge)
- Overseeing alteration process from start to finish.
- Capturing clients preferences to tailored follow ups and information via CRM system.
- Build up a personal client base and oversee your own clientele book by managing client relationships and report improvements on a monthly basis. Be proactive in building recognition of The Fold
- Involvement in brand events.
- Stock management and understanding of our processes.
- Work alongside with the rest of the team to achieve and improve sales targets.
- Maintaining high standards on the shop floor and stockroom.
- Be highly confident with one on one and personal styling appointments, with the ability to adapt your styling approach. Being a Fold brand ambassador and role model for the rest of the team with selling technique / upselling.
- Complete the opening/closing checklist at the beginning and end of each day.
- Have up to date brand and product knowledge to style the collection with clients
- Support the VM specialist with VM moves to ensure they are aligned with new monthly drops.
- Processing delivery and mid week top up to ensure current collection is replened and up to date.

**Taking on the role you will**:

- Have previous experience of sales in store, boutique, styling or a similar environment.
- Be familiar with high-end sales processes, behaviours, customers and brands.
- Be passionate about styling and building customer relationships.
- Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team.
- Have a basic understanding of KPIs within a retail environment.
- Be a motivated and supportive leader to the team.
- Contribute with a proactive attitude to daily tasks.
- Understand the importance of styling as well as the behind the scenes/administrative aspects of the role.
- Experience with alterations is beneficial but not required.
- Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues.
- Be driven to deliver on targets and optimize sales opportunities.
- Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity.
- Positive and can do attitude.

**OUR CULTURE**:
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example - never compromising on our quality.

We strive to uphold a values based working culture with five key principle across the business:

- **Be Humbitious**: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
- **Wrap it up with a bow on it**: Be a complete finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
- **Be Empowered**:Take on responsib

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