Store Stylist

6 months ago


London, United Kingdom The Fold London Full time

Part time 24 hours
- Must be available to work Saturdays

**About the role**:
As a Store Stylist you will provide an exceptional customer service and demonstrate strong selling techniques, lead by example with product knowledge and achieving sales KPIs.

**Your Responsibilities**:

- Hold one on one customer appointments in store and personal styling sessions
- Build outfits / style the collection with clients
- Oversee alteration process from start to finish
- Capture client’s preferences to tailored follow ups and information via CRM system
- Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis
- Be proactive in building recognition of The Fold
- Involvement in brand events
- Stock management and understanding of our processes
- Work alongside with the rest of the team to achieve and improve sales targets
- Maintain high standards on the shopfloor and stockroom
- Be highly confident with one on one and personal styling appointment
- Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
- Complete the opening/closing checklist at the beginning and end of each day
- Have up to date brand and product knowledge to style the collection with customers
- Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
- Process delivery and mid week top up to ensure current collection is replenished and up to date

**Taking on the role you will**:

- Have previous experience of sales in store, boutique, styling or a similar environment
- Be familiar with high-end sales processes, behaviours, customers and brands
- Be passionate about styling and building customer relationships
- Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team
- Have a basic understanding of KPIs within a retail environment
- Contribute with a proactive attitude to daily tasks
- Understand the importance of styling as well as the behind the scenes/administrative aspects of the role
- Experience with alterations is beneficial but not required
- Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues
- Be driven to deliver on targets and optimize sales opportunities
- Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity
- Positive and can do attitude

**Benefits of working with The Fold**:

- 25 days holidays in addition to the usual bank holidays
- Inspiring Q&A talks with leading professionals
- A uniform allowance
- A friends and family discount policy with 50% off full retail price
- Bike to work scheme, save on the cost of bikes and equipment
- Pension scheme
- Regular team socials
- You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers

**Our Culture**:
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example - never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

- **Be Humbitious**: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
- **Wrap it up with a bow on it**: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
- **Be Empowered**: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
- **Fold Gold Standard**: Quality and professionalism, don’t just ‘let it go’, pride ourselves on attention to detail and excellence in everything we do, deliver results.
- **Embrace, pace, progress and adventure**: Know that to fully embrace our ambition and our challenges, this will mean stepping out of your comfort zone - get comfortable being uncomfortable.

**Job Types**: Part-time, Permanent

Expected hours: 24 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Quarterly bonus

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)

Work Location: In person

Reference ID: Store Stylist



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