Senior Store Stylist

6 months ago

London, United Kingdom The Fold Full time

We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example - never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:
**About the role**:
As a Senior Stylist in our London store, you will demonstrate an exceptional customer service and selling techniques, lead by example with product knowledge and achieving sales KPIs. You will also assist the manager with the day-to-today running of the store and support and motivate the stylists to achieve sales.

**Your responsibilities**:

- Be highly confident with one on one and personal styling appointments, with the ability to adapt your styling approach
- Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
- Work alongside the styling team to deliver sales targets and KPI’s. Provide training/coaching as and when required
- Be present and take ownership on the shop floor to guide the rest of the team, observe and provide coaching and feedback to deliver the Fold’s gold standard across; VM, stock presentation, aesthetic and brand representation
- Ensure the team are going above and beyond to meet the needs of our customers and consistently deliver the best customer experience
- Oversee day-to-day processes and ensuring all the daily tasks are delivered to high standards, such as alterations, POS, customer contact, customer care team interaction and delivery
- Organise the daily run maintaining a positive and tidy environment in both the front and back of house
- Complete the opening/closing checklist at the beginning and end of each day
- Support with stock management; monthly stock takes, 10 cycle counts a week and report results
- Organise and delegate workload to the team
- Have a 360 view on what tasks needs to be actioned on the shop floor and stockroom
- Have up to date brand and product knowledge to style the collection with clients
- Oversee the alteration process on client garments
- Capture customer preferences, follow ups and information via CRM system
- Build up a personal client base and oversee your own clientele book by managing client relationships and report improvements on a monthly basis
- Be proactive in building recognition of The Fold
- Support with processes / stock / Netsuite
- Involvement in brand events. We offer late night appointments, so the expectation to be flexible with evenings and Saturdays is crucial
- Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
- Process delivery and mid-week top up to ensure current collection is replenished and up to date

**Your skillset**:

- Have previous experience of sales in store, boutique, styling or a similar environment
- Be familiar with high-end sales processes, behaviours, customers and brands
- Be passionate about styling and building customer relationships
- Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team
- Have a basic understanding of KPIs within a retail environment
- Be a motivated and supportive leader to the team
- Oversee, plan and prioritise daily tasks.
- Understand the importance of styling as well as the behind the scenes/administrative aspects of the role
- Experience with alterations is beneficial but not required
- Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues
- Be driven to deliver on targets and optimize sales opportunities
- Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity
- Positive and can do attitude

**Benefits of working with The Fold**:

- 25 days holidays in addition to the usual bank holidays
- Inspiring Q&A talks with leading professionals
- A uniform allowance
- A friends and family discount policy with 50% off full retail price
- Bike to work scheme, save on the cost of bikes and equipment
- Pension scheme
- Regular team socials
- You can expect to enjoy complimentary coffee, fresh fruit and treats. Out of work we’ve enjoyed Secret Cinema, Crazy Gold, Escape Rooms, Ice skating as well as enjoying homemade cocktails and casual beers

**Our Culture**:
We are an ambitious, supportive, passionate team who love what we do. We are Founder-led, and we lead by example - never compromising on our quality. We strive to uphold a values based working culture with five key principle across the business:

- **Be Humbitious**: Be ambitious for yourself and The Fold in a humble way - don’t be a diva.
- **Wrap it up with a bow on it**: Be a completer finisher, be able to trust others to take on a job completely and fully, and earn that same trust yourself.
- **Be Empowered**: Take on responsibility, share your views confidently but kindly, feel ownership, take pride in results,
- **Fold Gold Standard**: Quality and professi

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