Customer Host

4 weeks ago

StocktononTees, United Kingdom Grosvenor Casino Full time

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

**Job Description**:
Grosvenor Casino Stockton

As a Customer Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;
- Welcome customers warmly in to the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent quality experience across, leisure, food and beverage
- Provide an outstanding level of service through selling
- Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
- Immaculate operational standards in all areas of food beverage and reception

**Qualifications**:

- Positive attitude
- Experience of working successfully in a hospitality role
- (preferred) Previous experience working in a multifaceted role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information

Required - positive attitude, enjoys working with people and delivering world class service. Will be trained to work in multiple front of house departments including food & beverage, Electronic Gaming and Reception.

Must be willing to work nights/weekends. Contracted to 24 hours per week, working 3 or 4 shifts.

Some of the benefits you can enjoy with us include:

- Flexible hours - both full and part time - Full training for many roles - Competitive pay, tips, incentives and paid breaks - Industry-leading Employee Rewards platform. Enjoy savings on travel, restaurants, shopping and more - 50% discount across food and soft drinks to enjoy with up to three friends (across Mecca too) - Dedicated Career Pathway to support you in learning new skills - Opportunity to complete a funded Apprenticeship - Company Sick Pay Scheme - Pension - Life Assurance - Employee Assistance Programme and access to in-venue Mental Health First Aiders - Uniform provided

Previous applicants need not apply.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview

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