Party Host/hostess

7 months ago

StocktononTees, United Kingdom Leisure TV Rights Ltd Full time

Think you could beat the warped wall? How about out smart the Chaser? Have we grabbed your attention?

Here at Leisure Rights TV we are passionate about bringing some of ITV’s most beloved high-engagement programmes to life within our venues across the UK. We believe that life is for living, and we owe it to ourselves to pack as much fun & excitement into it as possible. Our venues are one of a kind. We offer visitors the opportunity to immerse themselves into the world of fame on their favourite TV shows, such as Ninja Warrior UK & the Chase to name a few. But for us, it doesn’t stop at our visitors, we want to create immersive opportunities for our people too. A reason to get out of bed in the morning & a place where you can bring your true self to, whilst growing & developing your skills and experience within a unique brand that no other can compete with.
- Exceptional venues. Outstanding experiences. Delivered expertlyand that’s where you come in._

**Our Ninja’s in a nutshell**

We are Ninjas. As a team member you’ll thrive off adrenaline of no two days ever being the same. Our visitors come to us full of energy, and we thrive off it. We challenge you to put your best foot forward & ensure that our guests push themselves to their limits. It’s our job to make sure that our guests experience all the excitement, all the fun, all the energy & all the action.

As a Ninja your challenge is bring your own unique style to work, showing up each & everyday with energy & passion for our guests. You are the face of the experience, so you’ll make it your mission to deliver the best experience possible.

**Choose your challenge - Party Host**

As a Party Host it’s key that you are able to multi-task, plan ahead & remain organised to ensure our customers get the most out of their experience & that we work like clock work to time. You’ll be responsible for setting up

& cleaning down your party room, meeting & greeting guests, serving food & drinks, assisting parents with additional food & drinks orders, keeping the room clean & tidy throughoutbut most importantly, you’ll be making sure everyone leaves with adrenaline kicking.

**Your daily missions**
- Prepare & set parties you are assigned to on shift
- Host the party & ensure the children & parents have a stress free, unforgettable experience
- To engage with the birthday Ninja & all guests to create an unforgettable experience
- Lead the activities in a safe & controlled manner providing tips, tricks & guidance
- Serve food & drinks to guests
- Continuously maintain party room cleanliness

**We’re all on the same team, so you will also support your fellow Ninja’s with;**
- We take Health & Safety as seriously as we do our experience, so you will continuously monitor Health and

**Safety across the venue**
- Demonstrate excellence in customer service
- Watch out for misbehaviour on the course, and responsibly address this
- Contribute to the smooth running of the café/ reception
- Serve on reception desk as required
- Take and check bookings
- Answer telephone/ reply to booking enquires
- Take cash and cards payments
- Provide excellence in customer relations giving guidance and support
- Sell branded items at reception
- Issue coloured wrist bands
- Maintain cleanliness throughout day
- Assist in cleaning at end of the day including vacuuming park and cleaning wash rooms.
- Make PA announcements

**Your Ninja allies**
- Work closely with other Ninja team members through being true to our values & supporting one another with whatever challenges throughout the shift.
- Work closely with the Elite Ninja’s (that’s our Supervisors & Managers) to ensure our missions for the day are achieved
- Work closely with the Instructors in provision of classes

Ninjutsu (experience/skills/qualifications to non-Ninjas)

**Essential**
- Working in a leisure, customer facing industry

**Desirable**
- Trampoline park, Leisure, Fitness

**Other**
- Decision Making: Desirable
- Identifying and solving problems: Desirable
- Work Quality: High standard required
- Getting on with people - team and guests: Essential
- Interpersonal skills: Essential
- Technical proficiency: Desirable

**Specific skills necessary**
- Interpersonal skills
- Customer Relations

**What we look for in our Ninjas - our values**
- Energy - We understand the correlation between positive energy & results, so we look for people who want to push themselves & each other to achieve more. You’ll be the type of person that doesn’t like to sit still.

Our customers come to us full of energy, and we thrive from it.
- Courage - We know that fortune favours the bold. We act decisively, with foresight & courage. You will be in your comfort zone when you are empowered to take positive steps forward without fear of failure, & you’ll be someone who never shy’s away from challenges. The idea of conforming to the status quo & doing the

same thing every day is a red flag for you, you thrive in a

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