Supporter Data Officer

7 months ago

Thurrock, United Kingdom St Luke's Hospice Full time

**Are you passionate about data and insights and looking to use your skills and experience to help raise vital funds for our local Hospice? Join our team as our Supporter Data Officer.**:
**St. Luke's Hospice is a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.**

This is a great opportunity for someone who is passionate about data and insights and would like to play an important part in raising vital funds to help St. Luke's Hospice continue caring for local people and families.

Based in the Fundraising and Marketing directorate, our **Supporter Data Officer (Selections and Insight) **will work closely with colleagues across the team to handle requests for data selections and data insight and analysis relating to planned fundraising and stewardship activities.

**About the role**

As a registered charity, we are reliant on the generosity of our local community to enable us to continue caring for local people and their families. It is so important to us that we handle donations, record information, acknowledge support and communicate appropriately to give our supporters the best possible experience and encourage future support. Our Supporter Data team is fundamental to our success in this area.

We are looking for someone who has excellent attention to detail and analytical skills to build and run data selections for supporter communications and fundraising activities. Our **Supporter Data Officer (Selections and Insight)** will also help to support fundraising decision-making by manipulating complex datasets in order to identify and present insights and learnings.

It’s an exciting time to join the Fundraising team at St. Luke’s Hospice. Working in a team that truly appreciates the importance of data for fundraising, the **Supporter Data Officer (Selections and Insight)** will play a key role in helping the team to deliver and develop their fundraising and stewardship activities and grow income for the Hospice.

**Salary**: £27,594.76 to £33,268 per annum (depending on experience)

**Contract**: Permanent

**Hours**: Full-time, 37.5 hours per week (Mon-Fri, 9am-5pm)

**Location**: Thurrock Hospice site (with flexibility to work remotely in line with Hospice policy)

**Main responsibilities include**
- Build and run data selections for supporter communications and fundraising activities, ensuring compliance with data protection and other industry regulations.
- Ensure data input and processes on the CRM facilitates effective data selection and maintain database records to ensure responses can be recorded appropriately to support with campaign response handling and reporting.
- Produce accurate, timely and appropriate fundraising activity and income reports and dashboards.
- Support the operation, development and review of the supporter database.
- Support with development and maintenance of CRM training and process documentation and deliver appropriate training to colleagues.
- Audit the database regularly to ensure data is clean, accurate and that colleagues are following procedures for data entry and management.
- Provide support to the team’s income operations function as required.

**About you**
- Experience of working in a data-focussed role, including experience of using a CRM database and following established processes and procedures.
- Experience of building marketing data selections.
- Good knowledge and understanding of data protection legislation.
- Experience of interpreting and processing marketing communication preferences.
- Experience of using data reporting and analysis tools to produce insightful dashboards / reports.
- Good technical knowledge of databases and query languages.
- Excellent attention to detail, analytical and problem-solving skills.
- Excellent organisational skills and ability to prioritise effectively to meet deadlines.

**About applying**

**Right to Work**

**Belonging, Equity, Diversity and Inclusion**
- Department- Fundraising and Communications- Locations- Thurrock Hospice**About St. Luke's Hospice**:
We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

Our care considers people’s medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week.

Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a person’s place of residence. Together, we fulfil people’s choices at the end of their life.

We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.
- Founded in 1983- Co-workers 650-

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