Customer Service Advisor
2 weeks ago
As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive outstanding support and assistance. You will be the first point of contact for inquiries, providing solutions and fostering positive relationships with our clientele.
**Responsibilities**:
- Provide exceptional customer service to clients via various face to face channels
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Communicate effectively with customers to ensure their needs are met
- Collaborate with other team members to resolve complex customer issues
- Maintain a high level of product knowledge to assist customers with inquiries
**Qualifications**:
- Previous experience in a customer service role, preferably in the financial services industry
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong organizational skills and ability to prioritize workload
**Job Types**: Full-time, Permanent
**Salary**: From £23,797.18 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Sheffield (preferred)
Work Location: In person
Application deadline: 24/02/2024
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