Night Front Office
1 day ago
**Night Front Office - Team Member**:
**London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western**:
**Our Grand Welcome to you of a £1k bonus when joining our group**
**The Opportunity**
An exciting opportunity has arisen for a front office superstar to join this hotel, creating memorable experiences, and maintaining high levels of service at all times.
You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.
As the front-facing member of the team, you will ensure you are always presentable engaging in positive communication with the team and department, always acting as a professional and delivering consistently exceptional service to all guests.
**Benefits**
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Access to 24/7 Online GP Service - 24/7 access for all employees so they can talk to a doctor when they really need to most.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Health Screening.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- You will be a passionate and engaging individual.
- Highly motivated and pro-active; acting with professionalism and positivity in all interactions.
- Strong organisation and planning skills and the ability to prioritise appropriately.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Experienced in hospitality software such as Opera, Brilliant etc would be desirable but full training will be given.
- Excellent oral and written communication skills
- Ability to work under pressure.
- Ability to work alone and unsupervised.
**Hotel**
The London Croydon Aerodrome Hotel, part of the Signature Collection Hotel by Best Western, is in an incredibly convenient location. Easy access to central London which is just 12 miles away and only 15 minutes by train from East Croydon Station.
The hotel has 110 bedrooms including family bedrooms, stylish wedding venue for up to 130 guests plus 5 meeting rooms for up to 170 delegates.
The hotel provides great value, premium accommodation just outside London for both business travellers to the south-east of England or families looking to be thrilled at Chessington World of Adventures or Thorpe Park.
Of course, all of London’s top attractions such as Buckingham Palace and the London Eye are just a short distance away and that’s why our location is ideal for short breaks in the capital.
**About us**
We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and Best Western und
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