Front Desk Representative

2 weeks ago


Croydon, Greater London, United Kingdom LGH Hotels Management Ltd Full time
Front Office Team Member Opportunity

We are looking for a friendly and welcoming individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a vital role in delivering exceptional customer service.

Job Description:
  • Deliver outstanding customer service to all guests, responding to their needs and resolving any issues promptly.
  • Manage guest information, handle reservations, and provide accurate information to guests.
  • Work collaboratively with other hotel departments to ensure a smooth operation and guest experience.
  • Perform administrative tasks such as billing, record-keeping, and report generation.
Requirements:
  • Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
  • Strong communication and interpersonal skills, with a friendly and welcoming personality.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with computer systems and software, including reservation and property management systems.
Benefits:
  • Employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Shopping discounts ranging from groceries to travel.
  • Eye care and free legal & money advice.
  • Counseling sessions and hospital & death benefit plans.
  • Cycle to work scheme and wellbeing tips.
  • Recipe ideas and advice on keeping active and healthy living.
  • Breathing exercises and 24/7 advice and support line.
  • Team reward & recognition and free meals on duty.
  • Free parking and flexible working arrangements.
Estimated Salary: £25,000 per annum

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