Graduate Billing Administrator

7 months ago


Basingstoke, United Kingdom Southern Communications Group Full time

The primary function of this role is to ensure our customers are billed accurately and on-time each month. This role will assist in the population and amending of our customer invoice charges and ensure these are kept up to date, along with handling incoming customer queries following the monthly invoices.

**Job Objective**
- Adding, removing and editing customer charges
- Handling the setup of new customer accounts and ensuring the charges align to the customers signed agreement
- Ensuring that the process prior to billing being required has been completed fully
- Work with internal teams to streamline processes
- Supporting in the Bill Run
- Running and maintaining customer reports
- Creating ad-hoc bespoke reports based on Customer billing data

**Skills and competencies required**
- Strong attention to detail
- Works well on own initiative
- Strong analytic skills with a tenacious personality
- Completer finisher, able to take a task and follow it to the end without close supervision
- Strong sense of ownership
- Good communication to be able to verbalise findings and suggest solutions
- Polite and well mannered
- Confident happy personality, prepared to be innovative
- High level of numeracy and literacy
- Ability to work under time pressure and towards challenging targets
- Must be able to prioritise and manage their workload
- Have the ability to adapt to changing timelines
- Microsoft Office suite
- Educated to degree level

**Key Tasks**

Adding, amending and removing customer billing charges

Updating invoices with additional information e.g Purchase Order Numbers, Sub-Sites

Keeping customers preferences up to date

Highlight to other departments areas of improvement

Reporting work

Bill Run tasks

Responsible for upholding the quality management systems in line with ISO:9001 and internally documented practises.

**Duties shall include but not be limited to the following**:
Training and development of other team members

Training and development of other departments

Develop, implement, and maintain procedures of best practices and standards.

Identify own training requirements.

Reporting

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Ability to Commute:

- Basingstoke (required)

Work Location: Hybrid remote in Basingstoke


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