Head of Operations

6 months ago

Bexley, United Kingdom BHNC Full time

**FULL JOB DESCRIPTION AVAILABLE ON REQUEST**

**Job Title**:
Head of Operations

**Salary**:
**Speciality**:
Corporate (BHNC & PCN)

**Hours**:
37.5

**Employment Type**:
Permanent

**Accountable to**:
Board

**Responsible to**:
COO

**Responsible for**:
BHNC and all PCNs

**Location**:
Head office, clinical sites and remote working

**1.1 Job Summary**

Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices / 4 PCNs who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 246,000 patients.

This is an established role with good foundation in place for the post holder to build on. This role is responsible for developing, implementing and the delivery clinical and preventative services across BHNC. This includes oversight of:

- Workforces planning and recruitment (Fixed term / Permanent / Bank staffing)
- Staff management and leadership
- Financial management, ensuring services are delivered within allocated budget
- Performance management and delivery of all services, ensuring KPIs are met.
- Embedding quality and clinical governance across services and forming a learning culture
- Supporting COO and Board members with service developments and service redesign.
- Creating a team which is supportive of each other with “can do” attitude.
- Working closely with Head of Nursing & Quality, COO and SMT in developing BHNC

**Organisational Values / Objective**

The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.

Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

**1.2 Key Working Relationships**

Key relationships include but are not limited to:
**Internal Relationships**
- BHNC Board
- PCN Clinical Directors & Chairs
- PCN Governing Body Members
- BHNC Senior Management Team
- Bexley Practice Managers
- BHNC Training Hub
- Education providers
- Wider health and social care providers including 111 and UTC / stakeholders
- ICB (IT / commissioners)
- Council and Public health
- IT system providers (EMIS / DOCMAN / AccuRx)

**1.3 Key Responsibilities**

**Duties**

To provide leadership and management to service leads for the following services:
**Clinical Services**:
**Preventative**:

- Enhanced Access hub services
- COVID Vaccine programme
- Phlebotomy
- vCAS (virtual Clinical Assessment Service)
- Guard your heart
- Other relevant services as per commissioning agreements
- Book and Learn Diabetes booking service
- NHS Health Checks and Stop Smoking Service
- Diabetes education
- LTC housebound Phlebotomy plus
- LTC remote monitoring
- Other relevant services as per commissioning agreements
- To work closely with the Senior Management Team including COO to continually improve, Innovate and develop services.
- To oversee a safe, effective and sustainable service, including the promotion & maintenance of high standards
- To commit time to strategic plan and operationalise services.
- To communicate, share ideas and understand the working environment in order to develop the services, setting KPIs and objectives which enable others to work towards these
- To develop the culture and skills of the team which fosters an inclusive culture where collaboration and support are the key derivers.
- Engage teams in service redesign, integration and put in place strategies and tactics to build cohesiveness and momentum.
- Champion and promote improvement in the experience of service users ensuring that the service is sensitive to their needs
- To liaise with commissioners in contract management meetings as well as with service developments
- Lead on service tenders

**Responsibilities**
- To maintain safe services, overseeing staff wellbeing and resources and recruitment.
- To ensure that high clinical standards are maintained and day to day operational issues are effectively managed (delivered within the allocated budget with competent workforce and delivers the required KPI’s).

**People Management and Development - Line Management**
- Responsible for development of teams which operationally deliver the services. Provide operational and strategic support to service leads / staff to enable integrated and responsive services
- Responsible for creating a structure and culture and service, which supports safe and effective service delivery in a sustainable manner
- Act as an agent for change by demonstrating leadership behaviours, challenge performance and set standards to monitor against
- Work with Head of Nursing, Quality and professiona

  • Head of Financial Operations

    1 month ago

    Bexley, Greater London, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are seeking a Head of Financial Operations to join our finance team in Bexley, United Kingdom.Key Responsibilities:Develop and implement financial planning and analysis strategies to ensure the company's financial health and compliance with regulations.Prepare and present financial reports, forecasts, and budgets to senior management.Monitor and manage...

  • Head of Kitchen Operations

    1 month ago

    Bexley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £40,000

    We are seeking a highly skilled Head of Kitchen Operations to lead our kitchen team at beBee Professionals in Bexley, United Kingdom. As a key member of our culinary team, you will be responsible for preparing high-quality dishes, ensuring excellent food presentation, and maintaining high standards of kitchen hygiene.Key Responsibilities:Prepare and cook a...

  • Head Chef Deputee

    1 month ago

    Bexley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are looking for a skilled Sous Chef to join our kitchen team at beBee Professionals in Bexley, United Kingdom. As the second-in-command, you will assist the Head Chef in managing the kitchen and ensuring the highest standards of food quality and hygiene.Key Responsibilities:Assist the Head Chef in menu planning and food preparation.Supervise the kitchen...

  • Deputy Head Chef

    2 months ago

    Bexley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in Bexley, United Kingdom.Key ResponsibilitiesAssist the Head Chef in menu planning, food preparation, and kitchen management.Supervise and lead the kitchen team to ensure smooth operation during service.Maintain the highest standards of...

  • Head of Facilities Management and Capital Projects

    1 month ago

    Bexley, Greater London, United Kingdom Brackenberry Full time

    We are seeking a highly skilled Head of Facilities Management and Capital Projects to join our team at Brackenberry Ltd. This is a 13-month contract with a high likelihood of extension at the client's discretion.Key Responsibilities:Develop and implement a strategic overview of FM operations, ensuring regular review of contract management and adherence to...

  • Executive Chef Assistant

    1 month ago

    Bexley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a highly skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in the United Kingdom. As the second-in-command, you will assist the Head Chef in managing the kitchen and ensuring the highest standards of food quality and hygiene.Key Responsibilities:Assist the Head Chef in menu planning and food...

  • Senior Kitchen Manager

    1 month ago

    Bexley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    As a key member of our kitchen team at beBee Professionals, we are looking for a talented and experienced Sous Chef to assist the Head Chef in managing the kitchen.Key Responsibilities:Assist the Head Chef in menu planning and food preparation.Supervise the kitchen team and ensure smooth operation during service.Ensure all dishes are prepared to the highest...

  • Senior Kitchen Manager

    1 month ago

    Bexley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is seeking a talented and experienced Sous Chef to join our kitchen team in Bexley, United Kingdom. As the second-in-command, you will assist the Head Chef in managing the kitchen and ensuring the highest standards of food quality and hygiene.Responsibilities:Assist the Head Chef in menu planning and food preparation.Supervise the kitchen...

  • Senior Auditor

    1 month ago

    Bexley, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Join CRA GROUP LIMITED as a Senior Auditor and contribute to the delivery of the Internal Audit and Counter Fraud Plans. Job Summary:The successful candidate will support the Head of Assurance and Audit Manager in providing assurance on the effectiveness of the Council's systems of internal control, risk management, and governance processes. The Senior...

  • Senior Social Worker

    1 month ago

    Bexley, United Kingdom CV-Library Full time

    Senior Social Worker Bexley £36/hr Start date: ASAP Full time: Mon - Fri - 36/hrs a week Contract: 3 - 6 months Main purpose of the job: SENIOR SOCIAL WORKER * To provide specialist advice and support to Managers and staff within Adult Social Care in the management of adult safeguarding enquiries ensuring compliance with developing...

  • Senior Auditor

    1 month ago

    Bexley, Greater London, United Kingdom Brackenberry Full time

    We are seeking a highly skilled Senior Auditor to join our team at Brackenberry Ltd. The successful candidate will work closely with a Local Authority in Bexley to provide assurance on the effectiveness of the Council's systems of internal control, risk management, and governance processes.Key Responsibilities:Assist the Head of Assurance and Audit Manager...

  • Senior Financial Auditor

    4 weeks ago

    Bexley, Greater London, United Kingdom Brackenberry Full time

    We are seeking a Senior Financial Auditor to assist the Head of Assurance and Audit Manager in providing assurance on the effectiveness of the Council's systems of internal control, risk management, and governance processes.Responsibilities:Work closely with senior management to agree improvements to the Council's ways of operating.Develop and...

  • Auditor for Assurance and Risk Management

    3 weeks ago

    Bexley, Greater London, United Kingdom Brackenberry Full time

    We are closely working with a local authority in Bexley to appoint a Senior Auditor on a three-month contract. The successful candidate will likely be extended based on client discretion.Key Responsibilities:The Principal Auditor will assist the Head of Assurance and the Audit Manager in providing assurance on the Council's systems of internal control, risk...

  • Senior Kitchen Manager

    2 months ago

    Bexley, Greater London, United Kingdom beBee Professionals Full time £25,000 - £35,000

    About the RoleWe are seeking a highly skilled and experienced Sous Chef to join our kitchen team at beBee Professionals in Bexley, United Kingdom.Key ResponsibilitiesAssist the Head Chef in menu planning, food preparation, and kitchen management.Supervise and lead the kitchen team to ensure smooth operation during service.Maintain the highest standards of...

  • Senior Auditor

    2 months ago

    Bexley, United Kingdom CRA GROUP LIMITED Full time

    2 months contract with local authoritiesJob Summary:The Principal Auditor will support the Head of Assurance and Audit Manager in the delivery of the Internal Audit and Counter Fraud Plans. The Principal Auditor will deliver their own varied portfolio of work which in addition to audit reviews may include proactive fraud investigations contract reviews and...

  • Senior Auditor

    2 months ago

    Bexley, United Kingdom CRA GROUP LIMITED Full time

    2 months contract with local authoritiesJob Summary:The Principal Auditor will support the Head of Assurance and Audit Manager in the delivery of the Internal Audit and Counter Fraud Plans. The Principal Auditor will deliver their own varied portfolio of work which in addition to audit reviews may include proactive fraud investigations contract reviews and...

  • Senior Auditor

    3 weeks ago

    Bexley, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:We are seeking a skilled Senior Auditor to join our Internal Assurance team at CRA GROUP LIMITED. As a Senior Auditor, you will play a key role in supporting the delivery of our Internal Audit and Counter Fraud Plans.Key Responsibilities:Deliver a varied portfolio of work, including audit reviews, proactive fraud investigations, contract reviews,...

  • Project Manager Assistant

    4 weeks ago

    Bexley, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Project Officer RoleAt CRA GROUP LIMITED, we are seeking a highly skilled and experienced Project Officer to join our team. In this exciting role, you will provide direct project management support to our Parking Management Team and Head of Service. Your key responsibilities will include assisting the team with preparation and presentations to committees and...

  • Senior Manager of Child Development Services

    4 weeks ago

    Bexley, Greater London, United Kingdom Remedy Recruitment Group Ltd TA Remedy Medical Solutions Full time

    Job Description:The Senior Manager of Child Development Services will oversee the daily operations of the service, ensuring it runs efficiently and meets high professional standards. Key responsibilities include managing staff, leading continuous improvement, and contributing to strategic planning. This role requires strong leadership and management skills,...

  • Restaurant Team Leader

    3 days ago

    Bexley, Greater London, United Kingdom ResolveUK Limited Full time

    Join Our Kitchen TeamWe are excited to announce new job opportunities for experienced Chef de Parties to join our team at ResolveUK Limited, working in various kitchens across London. As a key member of our hospitality team, you will have the chance to work on a freelance basis, choosing your own schedule and rates.About ResolveUK LimitedOur company...