Retentions & Admin Assistant

3 weeks ago


Sale, United Kingdom United Insolvency Ltd Full time

We are currently recruiting for a role in our Back-Office / Drafting team, specifically to help clients who have completed the initial stages of their IVA process. This role will suit someone who has a good Admin/Customer Service background. The role will include, but not be limited to, the following responsibilities:

- Taking clients from their IVA verification call (SIP3) and guiding them through the process until their IVA acceptance date (MOC)
- Fielding queries from clients currently being supervised on their IVA
- Assisting with the drafting team with the gathering of information to progress a client's case
- Completing post-SIP3 calls to discover any problems to enhance the retention rate
- Guiding client's through changing their bank (where applicable)
- Completing pre-MOC calls to iron out any issues before the MOC
- Chasing creditors for a vote on a client's IVA if one is required
- Completing 3 way calls with creditors to prove missing debts
- Keeping accurate and up-to-date records of verification, approval and clawback dates
- Gaining reviews and referrals from existing clients
- Other ad-hoc admin and client tasks

United Insolvency is a growing company who have doubled in size over the past 12 months and we are looking to continue this over the next year. The role comes with access to company pension and monthly commission. We have a young team and consider it an open and enjoyable place to work.

This role would appeal to those with good organisational skills and a calm telephone manner. It takes in a mix of Admin and Customer Service and would be a good role for someone starting out in this industry or coming from a similar role in another industry.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- Admin/Customer Service: 1 year (preferred)

Work Location: One location

Reference ID: Retentions & Admin Assistant
Expected start date: 03/01/2023



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