Technical Support Engineer

2 weeks ago

Basildon, United Kingdom Red Recruit Ltd Full time

Our client, a commercial heating specialist, is currently seeking a Technical Support Engineer for their team in Essex, to provide technical and spare parts support to internal and external customers of the business.

As the Technical Support Engineer, you will be providing technical advice and support to customers, as well as supporting the sales department by providing a link between the sales team and clients.

The successful Technical Support Engineer will exceptional IT skills including Word, Excel and CRM system knowledge.

You will require a Mechanical Engineering degree, extensive knowledge in industrial, commercial and domestic H&V installation and maintenance, and essentially, commercial awareness.

**Technical Support Engineer Duties**:

- Assist with training both internally and externally
- Assist engineers and customers with troubleshooting
- Identify / decide if customers need to be charged for a service or if the work is covered by warranty by assessing the status of engineers’ reports

**Requirements of the Technical Support Engineer**:

- Excellent communication skills and telephone manner
- Knowledge of BMS (Building Management Systems) strategies
- Good standard of Maths and English
- Knowledge of British Standards and IGEUP

Contact us today.

As recruiters specialising in freight and shipping, Red Recruit have vacancies at all levels within the industry, so please do get in touch to tell us what you’re looking for and we’ll do our best to assist.
- T&C's apply. Please contact the office for more information.

Please note: - We do not advertise all of our vacancies as some are highly confidential. Therefore, please either submit your CV to us directly or call us in complete confidence.

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