Hotel Receptionist
6 months ago
**Casa Hotel** is the highest AA-rated 4-star hotel in Derbyshire. An independently owned hotel that boasts 100 bedrooms, from spacious doubles to luxurious suites, and 12 meeting rooms accommodating up to 280 guests. It is home to Cocina_,_ a beautiful two-rosette restaurant and relaxed lounge bar, and Barca bar, a high-end cocktail and tapas bar. We pride ourselves on our exceptional service and luxurious offering to our wonderful guests.
With a focus on ensuring corporate clients have a warm welcome and all modern comforts, we are a busy conferencing facility during the week. At weekends we welcome leisure guests who want to explore the local area.
Our sister hotel is the award-winning 4-star **Peak Edge Hotel**, a luxury boutique hotel nestled on the edge of Derbyshire’s Peak District National Park located 10 minutes’ drive from Chesterfield Town Centre.
Looking to join a modern, personable venue that demands a high standard of service, why not consider progressing your hospitality career with us.
You will work as part of an established team to deliver flawless service to all guests. _**Shift patterns to include 7am - 3.30pm and 1.30pm to 10pm.**_
**Purpose**:
- Are you a vibrant, confident team player with a passion for customer service who wants to join a fantastic team with a family feel? If so, this is the job for you
**Salary & benefits**
- **Competitive hourly rate**
- **The ability to request a 50% advance of your monthly wage**
- Employee Assistance Programme via Westfield
- 33 days holiday per annum based on a full time contract
- Fantastic working environment within the group with opportunities for progression
- Staff discounts
- Full time hours available
- Meals on duty
- We fully support training and progression e.g, upskilling courses/apprenticeships etc.
**Key requirements: -**
You will have good working knowledge of Microsoft office and have an impeccable telephone manner as well as a professional appearance.
Above all else we require an individual that is passionate about delivering an exceptional level of guest service, our responsibility is to ensure that the guests stay is relaxed, enjoyable and that their expectation is exceeded.
**Duties**:
- Oversee all aspects of the front desk with a focus on the guest, their stay and their experience
- Carry out the check in/out procedure to a 4* standard, along with all guest interaction
- Answer the busy Hotel phoneline throughout the shift and deal with all incoming enquiries
- Manage the guest messaging system and act on their request
- Work closely with other departments to ensure the guest's journey runs smoothly and entices a return visit
**Job Types**: Full-time, Part-time
Part-time hours: 20 - 40 per week
**Salary**: £11.00 per hour
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Flexitime
Ability to commute/relocate:
- Chesterfield, S41 7JB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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