Remote Customer Service Associate

3 weeks ago


Glasgow, United Kingdom Kind Consultancy Ltd Full time

The Customer Support Associate will focus on contacting vulnerable customers, with key responsibilities including:

- Delivering a first-class service to customers, ensuring the information from customers’ complaints is captured with 100% accuracy and attention to detail.
- Aiding in the end-to-end process of complaint handling, from original logging, capturing data in order to assist in the investigation, processing payments and finally closing off the complaint.
- Assisting the operation with the progression of the complaint through to closure.
- Working within the relevant regulatory framework and FCA rules at all times
- Has excellent communication and listening skills, is able to empathize, negotiate and make customers feel heard and understood
- Is extremely accurate, with exceptional attention to detail at all times
- Can be flexible in how they approach working to suit customer needs and business demands.
- Has a professional manner and positive attitude and always wants to exceed customer expectations
- Is UK-based and has past experience working for an FCA-regulated Financial Services or Banking business in the UK
- Is available to begin the contract at the start of January 2023


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