Call Handler

2 weeks ago


Greater Manchester, United Kingdom Greater Manchester Police Full time

**Can you handle it?**
As a GMP Call Handler you will be the first point of contact offering immediate emergency telephone support to the diverse communities of Greater Manchester.
**Our offer**
The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork.
You will be on the frontline, helping people and responding to some of the most difficult situations. This is a tough role but rewarding - your contribution will make a difference to the people and communities of Greater Manchester and will save lives.
You will be responsible for managing digital and telephone contact which will include emergency 999 calls. You will have the ability to remain calm, work well under pressure and identify and record vital details quickly and accurately. You will have excellentcommunications skills, the willingness to continually develop your skills and knowledge and a clear victim centred focus.
**Rewards**
We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay.
In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.
**How do I apply?**
Please note, if appointed, the initial training course will be seven weeks, Monday to Friday (0800-1600hrs) followed by mentoring on a 24/7 shift basis. No leave will be granted/accepted during the training period.
These posts are based at Force Headquarters, Northampton Rd, Manchester, M40 5BP and Claytonbrook Operational Communications Room, 2 Claytonbrook Road, Openshaw M11 1PP.
**These posts attract 20% shift allowance and 14.46% weekend enhancement. The basic salary is £24,576 p/a and with added allowances it will equate to c. £33k p/a, however, please note that shift allowances and weekend enhancements are not payable duringthe initial training period.


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