Veterinary Services Call Handler, Radcliffe
3 weeks ago
Veterinary Services Call Handler, Manchester rehoming, advice and behaviour unit (Radcliffe)
Permanent, full time
Blue Cross are one of the UK’s leading animal welfare organisations for animals. We support sick, injured and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes.
What is the role?
Want to know more the detail? Great We have attached the job description which hopefully gives you everything you need.
What is required?
We are looking for people with the following:
- Experience of call handling in a work environment
- Knowledge and understanding of pet welfare which could be as a result of work or a hobby
- Demonstrable customer service skills
- Computer literate - Microsoft Word, Excel,
- Experience of working as part of a team
It would also be great if you had:
- Experience of working in a call centre or veterinary environment
- Familiar with using Microsoft Teams & Powerpoint
- Experience of handling complaints
- Knowledge of using CRM/database systems
- Experience of a charity
- Experience of handling challenging customer situations with empathy and a calm manner
Why work for Blue Cross?
- 38 days annual leave (including bank holidays)
- Employee Assistance Programme
- Holiday exchange & enhanced parental leave
- Annual volunteer days
- Long service awards, starting from 5 years
- Huge range of discounts across high street stores, insurance services & more
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Previous applicants need not apply.
**Salary**: £18,018 - £20,500 per annum
Grade: 6
Closing Date: 20th January 2023
**Job Types**: Full-time, Permanent
**Salary**: £18,018.00-£20,500.00 per year
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