Call Handler
2 months ago
Job title: Veterinary Services Call Handler
Contract: Permanent, full time x2
Location: Radcliffe, Greater Manchester
**Salary**: £18,018 - £20,500 per annum
Closing date: 9th April 2023
Interview dates: 13th/14th April 2023
Blue Cross are one of the UK’s leading animal welfare organisations for animals. We support sick, injured and homeless pets and care for more than 40,000 animals every year through our rehoming, veterinary and education programmes.
What is the role?
Want to know more the detail? Great We have attached the job description which hopefully gives you everything you need.
About you
You will have
- Experience of call handling in a work environment i.e working in a call centre
- Experience of providing great customer service
- The ability to communicate well (both verbally and written)
- A good level of IT literacy and using Microsoft 365 products (i.e., Word, Excel, PowerPoint, SharePoint.)
- The ability to stay calm under pressure
- Problem solving skills
- Experience of working as part of a team
It would also be great if you had:
- Experience of handling challenging customer situations with empathy and a calm manner
- Experience of handling complaints
- Knowledge of using CRM/database systems
- Knowledge of the charity and voluntary sector
Why Blue Cross?
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today. We offer a generous benefits package that includes:
- 6 weeks annual leave plus bank holidays
- Employee Assistance Programme
- Holiday exchange & enhanced parental leave.
- Annual volunteer days
- Long service awards, starting from 5 years.
- Vast range of discounts across high street stores, insurance services & more
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
How to apply
First interviews: 13th/14th April 2023
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