Partner Relations Support

4 days ago


Remote, United Kingdom Urban Stay Limited Full time

**About Urban Stay**

Urban Stay is now hiring for a full time Partner Relations Support asap to join our agency team. We are a dynamic serviced apartment company based in The City (offices at Liverpool Street Station). We have been named Best Serviced Apartment Provider of 51 to 200 units in 2020, and have have been nominated for various other industry awards year after year (incl innovation, customer service, rising star, and marketing).

Urban Stay currently directly manages 40 apartments in Central London. In addition, we also field enquiries for hundreds of partners properties through our expanding website portfolio which is where you would come in.

**Your Role at Urban Stay**:
This includes reaching out to potential industry partners in order to grow our online property portfolio and expand our reach, while also strengthening the Urban Stay brand. In addition, you may also meet with new network partners in person, do viewing with clients, and attend field trips and networking events. In time, you’ll progress to bringing on new clients through business development, as well as have the opportunity to demonstrate your problem-solving skills.

It is a role that requires exceptional organisation and multi-tasking skills and strong problem solving techniques. You must have an exceptional eye for detail and customer service and work with a calm and positive mindset even under pressure and tight deadlines. You must quickly learn to be highly proficient at negotiating the various booking platforms vital to securing occupancy for our clients, but where you really thrive is developing dynamic pricing strategies, combining short-term reactive pricing with the implementation of long-term programmes.

At the end of your training period you will be able to take full responsibility for all reservations matters. We're a hands-on team willing to step in and help you along the way so that you can perform to your full potential and become a successful leader.

**We are looking for someone who is/has**:

- Exceptionally detail orientated and is very well organised.
- A serious self-starter and highly motivated.
- A quick learner and exceptional at multi-taking.
- Computer literate - Microsoft Office, Excel, Word.
- Prior experience in reservations & revenue management is preferred.
- Excellent communication skills.
- Strong work ethic.
- An open mind and a willingness to be honest & collaborative.
- Never satisfied with the status quo.

**Your job responsibilities include (but are not limited to)**:

- Using management software to coordinate bookings and sync calendars.
- Becoming a pricing expert and updating prices daily as well as creating long-term strategies.
- Researching new channels and building new corporate partnerships e.g. with travel agents, businesses and corporate relocation specialists.
- Maintaining good relationships with the existing business partners and sales platforms.
- Coordinating the creation, management and updating of property listings across all of our channels, in collaboration with our content and marketing team.
- Delegating the composition of strong, well-written and inspiring content for all listings.
- Preparing statistics and reports.
- Meeting guests and business partners in person on occasion.

**Requirements**:

- Excellent English skills: verbal & written (other languages are a plus).
- Experience in hospitality/tourism/travel industry preferred.
- 1+ years sales experience
- High level of IT proficiency (Office and web).
- High level of commercial awareness and sales capabilities.
- Excellent leadership, interpersonal and communication skills.

**Worklocation**:
Our office at Liverpool Street, remote working may be considered

**Salary**:
Your base salary is DOE, and in addition to this you will earn
**uncapped commission** for every booking you convert, and every new client you gain for the business in perpetuity. A strong sales mindset is a must.

**Application**:
**cover letter** expressing your interest in the position and your

**Start Date**:
ASAP.



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