Customer Service Representative
3 weeks ago
At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Customer Service Representative - a role that will help us to power progress for our customers.
This role works on a shift basis - four on, four off. 7am to 7pm.
Why Aggreko? Here are some of the perks and rewards.- A competitive salary + shift allowance and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)- Generous holiday entitlement, with option to ‘buy’ or ‘sell‘- A focus on continued personal development- Paid time off work for volunteering in the community- Access to our Employee Assistance Programme which helps promote and support a healthy lifestyle
What you’ll do:
- Handle incoming customer calls to address equipment, service, or contract issues- Maintains and support customer and supplier relationships- Locate and coordinate supplies from internal and external sources to fulfil orders in a cost effective manner- Support the sales function with regards to customer orders, post-order follow-up activities and in expediting the process- Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirements- Assume responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services- To ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative process- Contracts management into Aggreko system
You’ll have the following skills and experience:
You will have experience working in a similar customer service role. Knowledge of the rentals industry sector would be beneficial but is not essential. Experience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.
You will have excellent communication skills. You will be able to develop and manage stakeholder relationships and work collaboratively across wider teams. You’ll be self-motivated with a “can do” attitude. A creative thinker, able to propose solutions and think beyond your day-to-day remit.
LI-LW1
About Aggreko
We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
Equal Opportunity Employer, including disability and veterans.
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