Central Reservations Agent

4 weeks ago


London, United Kingdom UPB Head Office Full time

We are looking for an enthusiastic and self-motivated Reservations Agent for our Head Office based in Central London.

Urban Pubs & Bars are proud to run some of London’s most exciting and diverse pubs, bars and restaurants and we have a fantastic opportunity to join our central reservations team.

We are looking for someone with a positive attitude and eager to learn to join our tight knit team. You will be someone with a passion for the hospitality industry and keen pro-actively contribute to our ongoing success.

**The Role**:
Central Reservations Executive

**Reports to**:
Central Reservations Team Leader with a dotted line to Head of Sales

**Working Hours**

The office is open from 9am - 7pm, Mon - Sat.

Your working hours will fall between these times on a rotating basis, across a 5 day working week and 8 hour day.**Key Roles and Responsibilities include**:

- Maintaining a positive conversion from enquiry to booking
- Answering the phones in a timely manner
- Delivering fantastic customer service
- Upselling and maximising bookable space where relevant
- Familiarising yourself and our customers with our venue portfolio

**Skills and attributes**:

- Previous experience working within the hospitality industry is desirable
- A strong command of the English language, both written and spoken
- A friendly and personable telephone manner is essential

**What’s in it for you**:

- 22 Days Holiday and your Birthday off
- Discounted food & drinks for you, your friends and family in over 40 venues
- Access to our Employee Assistance Programme
- Cycle to work scheme

**About us**:
INDHEADOFFICE


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