Customer Service Adviser
5 months ago
Salary
- **£21,500**
- Location
- **Peterborough Head Office**
- Contracted Hours
- **37.5 hours per week working Monday - Friday between the hours of 8am - 6pm and Weekends between 8am - 4pm**
- This is a _permanent_, _full time_ vacancy_ that will close _in a month_ at 23:59 GMT_. _
**The Vacancy**
**What is the role**
Protecting and enhancing revenue through delivering first class, timely customer service from all methods of customer contact. Working within a busy, vibrant department this role will encompass all aspects of ‘Front Line Customer Service’, including complaint handling, problem solving and management of online customer reviews.
**What you will do**
- Message handling within agreed current service level delivering first-time resolution for customer queries in line with policies & procedures
- Handling incoming calls within agreed service level and standards with an aim of first-time resolution, delivering all the customer needs in line with Policies and procedures
- Return communications with customers within agreed timescales to ensure full resolution of customer queries and issues
- Investigating and escalating customer issues when appropriate to enable effective resolution and continuous improvement
- Utilising available systems for tracking, information gathering, troubleshooting and communication
- Liaise with internal departments and third parties such as couriers for resolution of customer issues
- Effectively handle any customer complaints through to resolution, ensuring all key stakeholders are informed
- Taking payments and issuing refunds taking all necessary steps to secure confidentiality of customer data at all times
- Day to day administration and system updates
- Contributing to the continuous improvement of customer service by suggesting and assisting with improvements in processes, procedures and ways of working and delivering customer communications
**What you will bring**
- Customer service skills - relationship management and putting the customer first
- Problem solving and ‘can do’ approach
- Attention to detail - meticulous, thorough and right first time mentality
- Time management
- Ability to prioritise workloads
- Self-motivated and proactive approach to tasks
- Willing to learn and able to work under pressure
- A strong commercial outlook & keen business sense
- Excellent organisational skills
- Ability to work to tight deadlines
- Good English & communication skills
- Proven ability to work well within a team and to use own initiative
- Proven record of good attendance and flexibility
- An energy and enthusiasm to succeed
- Ability to adapt to frequent change within a high pressure environment
**The Company**
Yours Clothing is a retailer that provides the best value on the UK high street and internet for curvy customers. Along with our big and tall menswear brand, BadRhino, our Long Tall Sally brand and our most recent addition, PixieGirl Petites, the business is growing at pace to cater for non-standard sizes on the high street and online.
Our continued success comes from our entrepreneurial thinking and listening to our customers to deliver fashion products at the right price. Our environment is fast paced, ever evolving and full of excitement. Yours Clothing continues to expand and become the number one plus size fashion retailer in the UK whilst continuing to develop our brands into new and exciting niche markets both in the UK and further afield.
**The Benefits**
**50% Discount on all of our brands**
**Enhanced Holiday allowance**
**Pension & Life assurance**
**Bonus scheme**
**Employee wellbeing and assistance programme**
**Retail discounts
-
Customer Service Adviser
2 weeks ago
Peterborough, United Kingdom CV-Library Full timeJob Title: Customer Service Adviser Basis: Full time, Permanent, Employed role Location: Office Based in Peterborough PE8 6TJ Target: Minimum of 12 Months experience telephone-based customer service, preferably in mortgage administration and case progression. Rewards: Starting salary of £22,500 with incremental...
-
Customer Service Adviser
7 months ago
Peterborough, United Kingdom Yours Clothing Limited Full time**What is the role** Protecting and enhancing revenue through delivering first class, timely customer service from all methods of customer contact. Working within a busy, vibrant department this role will encompass all aspects of ‘Front Line Customer Service’, including complaint handling, problem solving and management of online customer...
-
Customer Service Adviser
7 months ago
Peterborough, United Kingdom Yours Clothing Limited Full timeWhat is the role Protecting and enhancing revenue through delivering first class, timely customer service from all methods of customer contact. Working within a busy, vibrant department this role will encompass all aspects of ‘Front Line Customer Service’, including complaint handling, problem solving and management of online customer reviews.What you...
-
Customer Service Adviser
5 months ago
Peterborough, United Kingdom M&Co Full timeSalary**£21,500** - Location**Peterborough Head Office** - Contracted Hours**37.5 hours per week working Monday - Friday between the hours of 8am - 6pm and Weekends between 8am - 4pm** - This is a _ - permanent_ - , _ - full time_ - vacancy_ - that will close _ - in a month_ - at 23:59 GMT_ - . _ **The Vacancy** **What is the role** Protecting and...
-
Customer Service Adviser
5 months ago
Peterborough, United Kingdom M&Co Full timeSalary - **£23,000** - Location - **Peterborough Head Office** - Contracted Hours - **37.5 hours per week working Monday - Friday between the hours of 8am - 6pm and Weekends between 8am - 4pm** - This is a _permanent_, _full time_ vacancy_ that will close _in a month_ at 23:59 BST_. _ **The Vacancy** **What is the role** Protecting and enhancing revenue...
-
Trainee Mortgage Adviser
5 months ago
Peterborough, United Kingdom The New Homes Group Full time**Job Title**: Trainee Mortgage Adviser *** **Basis**: Full time Permanent Employed Role. **Target**: Minimum of 12 Months experience in telephone-based customer service in a Financial Services or similar environment. **Rewards Year 1 and 2**: Starting salary of 20,500. Incremental increases in line with role progression. Performance related commissions...
-
Customer Service Representative
3 weeks ago
Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full timeJob Role: Customer Service AdviserAt Yours Clothing Limited, we are seeking a skilled Customer Service Adviser to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer service through various channels, including phone, email, and online platforms.Key Responsibilities:Handle customer...
-
Customer Service Representative
4 weeks ago
Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full timeCustomer Service AdviserAt Yours Clothing Limited, we're seeking a skilled Customer Service Adviser to join our team. As a key member of our customer-facing department, you'll play a vital role in delivering exceptional service to our customers.Key Responsibilities:Message Handling: Respond to customer inquiries in a timely and efficient manner, ensuring...
-
Customer Service Representative
4 weeks ago
Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full timeCustomer Service AdviserAt Yours Clothing Limited, we're seeking a skilled Customer Service Adviser to join our team. As a key member of our customer-facing department, you'll play a vital role in delivering exceptional service to our customers.Key Responsibilities:Message Handling: Respond to customer inquiries in a timely and efficient manner, ensuring...
-
Mortgage Customer Service Advisor
7 days ago
Peterborough, Peterborough, United Kingdom The New Homes Group Full timeAbout the Role:We are seeking a Customer Service Adviser to join our team at The New Homes Group, a leading new homes mortgage specialist. As a Customer Service Adviser, you will play a key role in managing our customers' mortgage journeys and providing a first-class customer experience.Main Responsibilities:Delivering exceptional customer service and...
-
Customer Service Representative
3 weeks ago
Peterborough, Peterborough, United Kingdom Yours Clothing Limited Full timeCustomer Service Role OverviewAt Yours Clothing Limited, we are seeking a skilled Customer Service Adviser to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through various contact channels.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely...
-
Customer Service Representative
2 weeks ago
Peterborough, Peterborough, United Kingdom Command Recruitment Full timeAt Command Recruitment, we are seeking a highly motivated Telesales Advisor to join our team. As a key member of our sales team, you will be responsible for providing excellent customer service to our clients and promoting our excellent product range.Key Responsibilities:Outbound calls to existing business (B2C)Existing customer renewalsListening to feedback...
-
Customer Service Advisor
5 months ago
Peterborough, United Kingdom GXO Logistics Full timeDo you thrive on providing excellent customer service? Do you want to move into the world of logistics? Do you enjoy working as part of a team and are on the lookout for a role that will truly contribute towards your development? We want to hear from you! Here at GXO Logistics, we’re recruiting a **Customer Service Advisor** to join our team in...
-
Customer Care Adviser
5 months ago
Peterborough, United Kingdom Bonacia Full time**Customer Care Advisor** Do you have a passion for making a difference, enjoy meaningful conversations, and crave a customer service role where you're genuinely valued? Look no further... **About Us**: At Young Writers, we're on a mission to inspire the creativity of young minds. We partner with schools across the UK and the USA to host captivating...
-
Customer Service Advisor
5 months ago
Peterborough, United Kingdom Calex UK (Stellantis Recruitment) Full timeWe are currently recruiting for a **Customer Service Advisor **to join the Marshall's, Peugeot dealership in Peterborough. As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and customers. To be successful within this role, we do not require previous Automotive experience just a...
-
Customer Service Operations Manager
3 weeks ago
Peterborough, Peterborough, United Kingdom BDS (Northern) Limited Full time £63,000Job Title: Customer Service Operations ManagerWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at BDS (Northern) Limited. As a key member of our contact centre team, you will be responsible for the efficient and effective running of the Repairs team.Main Responsibilities:* Lead the Repairs team to achieve...
-
Financial Adviser
5 months ago
Peterborough, United Kingdom Ortus PSR Full timeAre you a driven and client-focused financial professional looking for an exciting opportunity? We invite you to become a part of a Leading IFA’s team as an Independent Financial Adviser. In this role, you will have the chance to not only service and expand an existing client portfolio but also contribute to their financial success and...
-
Customer Service Administrator
2 months ago
Peterborough, United Kingdom CV-Library Full timeJTH Recruitment are currently recruiting for a Sales Support Administrator, this is an extremely varied role and we are looking for confident individuals that have either worked in a Customer Service Sales role but are looking for a more varied role so would be happy to take on some Accounts admin tasks or someone that has worked in a Accounts admin position...
-
Customer Service Advisor
5 months ago
Peterborough, United Kingdom The New Homes Group Full time**Job Title**:Customer Service Advisor** **Basis**:Full time Permanent Employed Role. **Location**:Office Based in Peterborough. **Target**: Minimum of 12 Months experience in telephone-based customer service or sales environment. **Rewards**: Starting salary of 20,500 with incremental increases in line with role progression. Performance related bonuses....
-
Customer Service Advisor
5 months ago
Peterborough, United Kingdom RSA Full time**Introduction** Full Time / Permanent positions - 35 hours per week. Base Salary : £21,840 dependant on experience RSA Office - Lynchwood House, Peterborough. Range of set working patterns including evenings and weekends Monday-Friday; 8 - 8.15pm, Sat 9 - 5.15pm, Sun 10 - 5.15pm. The role will be a hybrid working arrangement split between our Peterborough...