Tenancy Sustainment Officer

3 weeks ago

Warwickshire, United Kingdom Eden Brown Full time

A role of **Tenancy Sustainment Officer **has come up with **Rugby Borough Council **for a 6 months of ongoing assignment.

Pay - **£** **16.95/hr Umbrella**

Address - **Town Hall, CV21 2RR**

JD below

**Responsibilities**:

- Provide a housing management service for all tenants of the Council's general needs and sheltered properties.
- Liaise with the Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
- Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a post tenancy check.
- Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.
- Advise tenants on appropriate payment methods such as standing orders, direct debits, online payments, etc. In particularly encourage the take up of Direct Debit Mandates.
- Complete income and expenditure exercises with customers to ensure they are in receipt of all eligible benefits and are offered assistance around their budget. Where appropriate working with partner organisations to ensure the customer has access to specialist support.

Would this role be of interest to you, would you like me to put you forward? (**please send me your up to date CV along with your date of birth and NI number**)

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

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