Client Support Officer

7 months ago

Edinburgh, United Kingdom Computershare Full time

**Bristol/Edinburg - Hybrid**

**We give you a world of potential**

In our dynamic department, the role of a Client Service Officer is pivotal in weaving the fabric of success and client satisfaction. As a member of our team, you will be at the forefront of fortifying relationships across diverse client portfolios by delivering support services to Client Managers with precision, efficiency and accuracy. In this environment, your contributions will more than just fulfil immediate needs. They share the future of our client relationships and carve out a path your own career advancement.

This is a hybrid position primarily based in Bristol/Edinburgh, United Kingdom. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

**A role you will love**

To support your Client Managers and to provide an efficient, accurate and timely delivery of all Client Support tasks, as scheduled, also reacting to ad hoc requests and meeting deadlines. Assist the Client Managers in building and maintaining relationships across their client portfolios, ensuring client retention and development, management of risk and maximising commercial opportunities.

**Some of your key responsibilities will include**:

- Complete all Client Support tasks in an efficient, timely and accurate manner, ensuring charging is implemented in accordance with agreed tariffs
- Take charge of your personal development and support the development of less experienced colleagues; Support and collaborate effectively with other team members.
- Proactively assist Client teams with regular and ad-hoc Projects, archiving clients, Mailing Matrices and New Client Set Up.
- Support client teams with day-to-day Client contact and provide helpful assistance to Clients, Brokers, shareholders and CPU staff who call with queries and requests. Support colleagues to ensure the robustness of core governance, core business systems and procedures so as to maintain compliance and meet regulatory responsibilities, ensuring processes and procedures are reviewed and updated.
- Identify and mitigate risks. Keeping all stakeholders updated.
- Undertake work associated with the reconciliation of Issued Share Capitals, proactively seeking to reconcile any differences identified with business units responsible and escalating any discrepancies in accordance with departmental procedures.
- Options / Buybacks to be processed accurately and within prescribed timescales.
- Effectively represent Client Support within the organisation sharing knowledge and operational training as required to a range of colleagues
- Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business
- Ensure existing Client Support procedures are regularly reviewed, updated for accuracy and where appropriate amended to achieve improved processes

**What will you bring to the role?**
- Previous experience of working in a team environment
- Experienced communicator
- Strong Problem Solving ability within boundaries of authority
- Experience in delivering exceptional Customer service
- Developing Industry knowledge
- Working accurately
- Experience in planning and managing workload to meet deadlines
- Ability to identify and solve problems
- Numeracy skills
- MS Office suite - proficient
- Previous Registry / Financial Services experience desired (but not essential)

**Rewards designed for you**

**Flexible work **to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Extra rewards **ranging from recognition awards and team get togethers to helping you invest in your future.

  • Client Support Officer

    6 months ago

    Edinburgh, United Kingdom Computershare Full time

    **Bristol/Edinburg - Hybrid** This is a hybrid position primarily based in Bristol/Edinburgh, United Kingdom. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible...

  • Office Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Hays Business Support Full time

    Job DescriptionWe are seeking an Office Support Specialist to provide administrative support to fee earners in a law firm. This is a dynamic role that requires a proactive individual with strong organisational skills and attention to detail.ResponsibilitiesThe successful candidate will be responsible for:Managing monthly billing and payment of...

  • Client Support

    6 months ago

    Edinburgh, United Kingdom The Progress Shed Full time

    Our client based in South East Scotland is recruiting an administrator to join their friendly Client Support Team servicing corporate and private clients. One of the top rated teams in the region providing all-round holistic planning including investment planning, trust work, inheritance tax planning and retirement options. In this role you will be...

  • High Volume Kitchen Support Staff

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Stafffinders' Client Full time

    In this temporary catering assistant role, you will join a friendly and supportive culture where teamwork and collaboration are highly valued. Your key responsibilities include assisting with customer service and interacting effectively with kitchen staff and front of house team members.About Our ClientOur client is a well-established hospitality business...

  • Client Support Administrator

    6 months ago

    Edinburgh, United Kingdom Vegware Ltd Full time

    **12 month contract opportunity.** The Company Vegware is a dynamic, award winning and rapidly expanding Edinburgh based eco-friendly packaging company. We create innovative catering disposables and food packaging. All our products are made from renewable or recycled materials, and all are compostable. The Vegware range spans cutlery through to tableware,...

  • Trainee Client Support Administrator

    5 days ago

    Edinburgh, United Kingdom CV-Library Full time

    Our client, a well-established company within the financial services sector, is seeking a Trainee Client Support Administrator to join their growing team. This is an exciting opportunity for someone with at least one year of experience within the financial services industry, whether from a provider or Independent Financial Adviser (IFA) background with a...

  • Central Support Office Management Accountant

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Dobbies Central Support Office Full time

    We are seeking an experienced Management Accountant to join our team at Dobbies Central Support Office. In this exciting opportunity, you will play a key role in supporting the Finance Team with financial accounting, monthly management accounts, compliance, and annual statutory accounts.About the RoleAs a Management Accountant, your responsibilities will...

  • Assistant Client Support Adviser

    5 months ago

    Edinburgh, United Kingdom Lyles Sutherland Full time

    Lyles Sutherland is a passionate, innovative and fast-growing company that provides bespoke websites, graphic design and custom software solutions. Our market-leading property software solution is SME Professional, a cloud-based software solution used by letting and estate agents across the UK. Our team at Lyles Sutherland is circa 50 people and expanding...

  • Assistant Client Support Advisor

    6 months ago

    Edinburgh, United Kingdom Lyles Sutherland Full time

    Lyles Sutherland is a passionate, innovative and fast-growing company that provides bespoke websites, graphic design and custom software solutions. Our market-leading property software solution is SME Professional, a cloud-based software solution used by letting and estate agents across the UK. Our team at Lyles Sutherland is approaching 50 people and...

  • Executive Support Officer

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom MHA Full time

    About MHAWe are a Professional Services firm with an expanding presence in the UK.Salary InformationThe salary for this role is estimated to be around £28,000 - £32,000 per annum, depending on experience and qualifications.Job DescriptionAs an Administration Assistant at MHA, you will provide vital support to our Edinburgh office. Key responsibilities...

  • Security Officer Support

    6 months ago

    Edinburgh, United Kingdom Mitie Full time

    **Co Op Retail Stores over **Edinburgh** **£11.36 per hour** **8 hours minimum per week** **Full UK Driving Licence is required** Mitie has a great opportunity for a Support Security Officer to join the Total Security Management Team. Support Security Officers must be available to cover various shift patterns as well as being flexible in their approach...

  • Trainee Client Support Admin

    6 months ago

    Edinburgh, United Kingdom Idex Full time

    A new opportunity for an Client Support Administrator to join a IFA Practice in Edinburgh City Centre. **Initial Responsibilities**: - Making client Appointments - Opening and franking mail, scanning all relevant documentation to client file and updating back office system - Typing up of the client fact finds - Updating the pending work list on a daily...

  • Trainee Client Support Administrator

    6 months ago

    Edinburgh, United Kingdom Lusona Consultancy Full time

    Lusona Financial Services are recruiting for a trainee client service administrator to join a busy IFA practice in Edinburgh City Centre. We are looking for someone who is currently working within an admin role within a busy environment. **Responsibilities**: - Making client Appointments - Opening and franking mail, scanning all relevant documentation to...

  • Assistant Client Support Adviser

    6 months ago

    Edinburgh, United Kingdom Lyles Sutherland Full time

    Lyles Sutherland is a passionate, innovative and fast-growing company that provides bespoke websites, graphic design and custom software solutions. Our market-leading property software solution is SME Professional, a cloud-based software solution used by letting and estate agents across the UK. Our team at Lyles Sutherland is circa 50 people and expanding...

  • Office Support Specialist

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom MHA Full time

    About the RoleWe are seeking an experienced Administration Assistant to join our team in Edinburgh.Key responsibilities will include:Providing reception cover when requiredAnswering office phones when requiredAssisting with client onboarding, including drafting engagement letters and professional clearance lettersScanning hard copy office filesManaging...

  • Support Worker

    6 months ago

    Edinburgh, United Kingdom Bespoke Support Full time

    PLEASE NOTE WE CAN NOT OFFER VISA SPONSORSHIP AT THIS TIME We are recruiting a team of Support Workers to join our team at Bespoke Support in Dumfries. Looking for a local job in a friendly and supportive environment? As a Support Worker you will provide support to people in their own homes, assisting them to remain independent. We are looking for...

  • Security Support Officer

    5 months ago

    Edinburgh, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Title: Security Support Officer** **Location: Edinburgh, EH3 9SU** **Pay: £10.90** **Shift: Days/Nights - weekends (36 hours a week)** A fantastic opportunity has arisen within Bidvest Noonan for Corporate Security Officers, who will work at our client’s prestigious premises. You must be able to demonstrate and deliver high...

  • Investment Middle Office Client Operation

    6 months ago

    Edinburgh, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you looking to develop your career in a client service role? Then this is the job for you. As an Investment Middle Office Services (IMOS) Client Operation - Associate in the IMOS team, you will be responsible for dealing with all stages of the lifecycle for each product from broker matching, management of the client’s custodial...

  • Legal Support Officer

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Pertemps Glasgow Full time

    Job OverviewPertemps Glasgow is seeking a skilled Legal Support Officer to join their client, a national Law Firm based in Edinburgh.The ideal candidate will have experience as a PA, preferably within Litigation, and will provide comprehensive administrative and secretarial support to fee earners.Efficiently produce documents and correspondenceManage...

  • Hearing Support Officer

    4 weeks ago

    Edinburgh, United Kingdom CV-Library Full time

    Blue Arrow are currently recruiting for a Hearings Support Officer to work with our public sector client in the heart of Edinburgh. This is a busy role, where you will be supporting multiple teams with administrative support. You will be providing an exceptional front facing services at times, whilst also supporting with back office business support to the...