Tenant Liaison Officer

4 weeks ago


Liverpool, United Kingdom Ionic Recruitment Ltd Full time

**Key Information**
- Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds
- As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer for an Immediate start working on planned roofing refurbishment schemes

**The Role**
- To work as an integral part of the Customer Experience Team to co-ordinate the company’s construction and maintenance activities including contract administration, communication and co-ordination to support operational teams and specialist contractors to achieve business targets
- Ensure the delivery of a performance related culture through the highest standards of customer care and service delivery taking a lead role in co-coordinating resources to achieve optimum levels of performance, efficiency and effectiveness
- Providing a high-quality consistent service to customers, guiding them through the programme of works where possible
- Ensuring that customer enquiries are recorded and responded to promptly
- Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets

**Qualifications and Experience**
- Experience within this role working within Social Housing Refurbishment schemes
- Customer liaison experience and customer focused
- Customer service qualification / health a safety would be beneficial but not essential
- Experience of using a computerised Scheduling or planning systems
- Have a flexible approach to work under a wide variety of duties as they arise
- Ability to work alone with minimum supervision

**How to Apply?**

**Job Types**: Full-time, Temporary contract

**Salary**: £13.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location



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