Operations Assistant

6 days ago


Kettering, United Kingdom Match Recruitment Full time

**Accounts & Operations Assistant**

**Salary: £22,000 - £24,000 per annum (depending on relevant experience)**

**Monday - Friday, 8:30am - 5pm (37.5 hours per week). No weekends.**

**Kettering. Office based.**

**Permanent**

**Role purpose**:
You’ll work within our client’s finance division, where they offer “buy now, pay later” agreements to their customers. You’ll support in all things administration, customer service and basic accounts relating to the end customer’s accounts. Such things as credit agreements, closing accounts and all-round account maintenance, ensuring correct processing through their internal system.

**Summary of your daily duties and responsibilities**:
**Operations and Administration related**:

- Carrying out 'due diligence' on 'E'-contracts or paper contracts
- Daily imaging and filing of all agreement related documentation
- Receive and resolve customer complaints, knowing when to pass complaint on to proper management for resolution
- Contract auditing and filing

**Accounts related**:

- Processing payments through internal systems
- Posting account adjustments/terminations
- Analysing daily overpayments
- Produce credit agreements for customer’s “buy now, pay later” finance agreements
- Maintenance of customer Direct Debits
- Banking of customer manual payments/lease deposits

**The ideal person will be somebody who embodies the following**:

- Establishes and maintains effective relationships with customers at all times
- Consistently shows a passion for getting things done & meeting commitments to others
- Dedicated to meeting the expectations and requirements of internal and external customers
- Shows professional respect and courtesy to customers and colleagues
- Talks and listens to customers to clarify their real needs and expectations
- Strives to resolve customer concerns
- Offers advice and guidance in responding to customer enquiries

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location



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