Export Customer Service Operator
1 week ago
My client is a NVOCC with offices around the Globe. Due to increasing volumes and dedicated consol services we have the opportunity to expand our Export team based at our London HQ in Basildon, Essex.
This is an excellent opportunity to join one of the world's leading NVOCC’s and as an Export Customer Service Operator. You will be working in a busy Team looking after our customers’ needs and managing LCL Export bookings to many worldwide destinations.
This role is suitable for those with an outgoing and friendly nature, good Commercial acumen, and an understanding of the need for excellence in Customer Service.
**Scope of role** Customer Service - up to the point of safe, secure and accurate receipt of cargo into our CFS at which point ownership is systematically transferred to the Operations Team
Duties include:
- Building great relationships with the customers
- Ensuring pricing is in place and liaison with our Sales Team as required
- Processing of bookings using our operating system and in accordance with company policies & procedure
- Arranging cargo collection and removal / receipt into the appropriate CFS
- Communicate booking confirmations to clients within agreed timeframes
- Ensuring full compliance of appropriate legislation and regulations and that all documentation relevant to the movement of cargo including DG is provided
- Responding promptly to all customer enquiries
- Co-operating with operational staff as necessary
- Resolving any customer service issues
Essential Requirements:
- A positive outlook and 'can do’ attitude
- Excellent communication skills with and attention to detail
- A flexible approach to work and willing to complete a variety of tasks
- Ability to work well under pressure and to strict deadlines.
- An ability to deal professionally, calmly and tactfully with customers
- Ability to multi-task and work on your own initiative in a busy environment
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