Operational Content Executive

3 weeks ago


Crawley, United Kingdom British Airways Full time

**British Airways Holidays**

As a subsidiary of BA, we offer the advantages of being a significant part of the UK’s largest airline coupled with all the benefits of being in a smaller company. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make British Airways Holidays who we are. As our business grows, this is a really exciting time to join our team.

**About the Role**

We are recruiting for an Operational Content Executive on a 9-month fixed term basis. This is an amazing opportunity to join our friendly team.

The purpose of this role is to manage the back office operational processes to ensure essential operational information and details of significant product changes are effectively communicated to both existing and future customers in line with legal requirements and BAH service standards

Key accountabilities include:

- Analysing, interpreting and investigating reports of significant product changes, evaluating customer impact and determining if notifiable for future or existing customers
- Considering if flexibility should be offered to existing bookings affected by significant product changes and deciding wording and best method for customer communication
- Responding to all pre-travel essential information queries from British Airways contact centre agents, suppliers and internal colleagues
- Creating accurate, clear and concise wording to convey essential operational information to existing and new customers
- Accountable for handling mass relocations and liaising with suppliers to achieve mutually positive outcomes for the customer and the business

This is a busy role. Our essential criteria for this role are:

- Proven experience in an operational role
- Exceptional accuracy and attention to detail
- Strong written communication skills
- Excellent time management with the ability to juggle multiple deadlines
- Ability to commute to our Gatwick office, minimum twice weekly or plan to relocate before starting work

Our offices are based just outside Gatwick Airport and we offer hybrid working (within the UK only). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first four weeks with us. We offer flexible start and finish times.

This role is full-time

**Key benefits include**
- 25 days holiday per calendar year, plus bank holidays
- Staff travel - from the date you join
- Flexible benefits package including market leading defined contribution pension scheme and generous life assurance cover, plus options such as dental /medical cover, and cycle to work, technology and electric car schemes.
- Hybrid working and flexible start & finish times
- Range of colleague wellbeing and recognition programmes

At BA Holidays we value diversity and encourage a positive and inclusive environment for everyone. Applications from all backgrounds are welcome.

Please see our LinkedIn page to find out a bit about our recent activity


  • Content Executive

    2 days ago


    Crawley, United Kingdom Reed Marketing & Creative Full time

    Passionate about Content? Looking to work across multiple sectors and not be pigeonholed? Reed Marketing and Creative are partnered with a well-established global business in the media sector, who are looking for a Content Executive to join their friendly and collaborative team. You will be liaising with global clients across multiple sectors,editing and...


  • Crawley, United Kingdom Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Company name: Nestlé UK&I Job title: Social Media Specialist - Cereals (12 month FTC) Location: Gatwick, West Sussex - Hybrid (Occasional travel to Welwyn Garden City) Salary up to £36,000 depending on experience + potential bonus + excellent benefits + additional 12 flexible days on top of 25 days annual leave **Position...

  • Copywriter Executive

    1 month ago


    Crawley, United Kingdom British Airways Full time

    **British Airways Holidays** As a subsidiary of BA, we offer the advantages of being a significant part of the UK’s largest airline coupled with all the benefits of being in a smaller company. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make British Airways Holidays who we are. As our business grows,...

  • Marketing Executive

    4 weeks ago


    Crawley, United Kingdom Reed Business Support Full time

    My client and exciting forward thinking business based in Crawley is seeking a new marketing executive. To facilitate the growth of their business through effective marketing techniques, using the allocated marketing budget to maximum effect, and proposingnew marketing activity to maintain and grow our position as the leading company in their field. The...


  • Crawley, United Kingdom Reed Full time

    Digital Marketing ExecutiveThey are seeking a Digital Marketing Executive to join their marketing team in Crawley. The ideal candidate will be a proactive and well-organised individual with a broad range of digital marketing skills and a positive attitude.You will be directly responsible to the Marketing Manager and will play a key role in the production...


  • Crawley, United Kingdom The People’s Pension Full time

    Description People's Partnership have an exciting opportunity to join our growing team as a Social Media Executive. This role is a hybrid opportunity with the successful candidate working both at home and in the office. Main Purpose: This role is key to supporting all People’s Partnership social media activity. This is a fantastic opportunity for...

  • Website Executive

    4 days ago


    Crawley, United Kingdom People's Partnership Full time

    **Vacancy Name** - Website Executive **Vacancy No** - VN1276 **Employment Type** - Full-Time **Primary Work Location** - People's Partnership - Manhattan Building, Crawley **Description** - Website Executive Full Time, Permanent Crawley, West Sussex (Hybrid Working - 1 day a week in Office) We’re motivated by helping people to save for their future....


  • Crawley, United Kingdom EVC Full time

    **Job Summary** To work closely with the Operations team assisting with the day to day activities of the department. The successful individual will help to update and maintain databases as well as communicate with EVC clients and customers. The position holder will also work to accelerate the delivery of jobs by proactively approaching the outstanding...


  • Crawley, United Kingdom People's Partnership Full time

    **Vacancy No** VN880 **Employment Type** Full-Time **Primary Work Location** People's Partnership - HQ **Description** People's Partnership have an exciting opportunity to join our growing team as an Operational Transition Executive. Main Purpose: To deliver excellent customer service and technical support, tailored to the needs of the customer,...


  • Crawley, United Kingdom Densitron Full time

    The Customer Operations Executive creates long-term, trusting relationships with customers. The role is to be the first point of contact for customers, coordinate and key the influx of customer orders, develop new business from existing clients and actively seek new sales opportunities. In this role, the Customer Operations Executive liaises with our global...


  • Crawley, United Kingdom Schools Plus Full time

    To facilitate the growth of Schools Plus through effective marketing techniques, using the allocated marketing budget to maximum effect, and proposing new marketing activity to maintain and grow our position as the leading company in our field. About us Schools Plus is a visionary school letting and facilities management organisation, delivering excellence...

  • Marketing Executive

    4 weeks ago


    Crawley, United Kingdom Smart Recruit Online Full time

    Are you a motivated and organised Marketing Executive looking for a fulfilling role at a fast-moving company with fantastic career progression opportunities? We are looking for a results-orientated and action-driven Marketing Executive to join our team in Crawley. As a key player in our organisation, you will spearhead marketing initiatives and drive...

  • SEO Executive

    6 days ago


    Crawley, United Kingdom Crescat Digital Full time

    Crescat Digital are looking for a **passionate **and **enthusiastic **member of staff for a permanent **Digital Marketing Executive **position. The role is **full-time, **Monday to Friday, and is a **mix of remote working** and occasional days** at our offices in Crawley**. **Responsibilities** - Work on a variety of exciting client projects, in a range of...


  • Crawley, United Kingdom First Recruitment Services Full time

    Our established client, an expert in their field is seeking a Digital Marketing Executive who is knowledgeable, proactive, well organised, and capable of multitasking individual projects autonomously. The role: Daily creation of content for social media for multiple brands.Scheduling content, conducting analysis, reporting and closely monitoring social...


  • Crawley, United Kingdom Eligo Recruitment Full time

    **_Conference Marketing Executive - B2B Conferences_** Are you a **_Conference Marketing Executive_** with 2 years' experience in B2B Conference/Event Marketing? A well-known Conference organiser based in West Sussex is looking for a skilled **_Conference Marketing Executive_**like you to work on their portfolio of events for the UK and USA markets. As...


  • Crawley, United Kingdom Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business Area: Nestlé Professional** **Coffee Training Specialist** **Location: Field based - Dublin** **Salary: Up to €39,000 dependent upon experience + business needs car + potential bonus + other fantastic benefits** Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as...

  • Commercial Executive

    1 month ago


    Crawley, United Kingdom Travelopia Full time

    **Summary**: Working closely with the Head of Commercial, you will provide support whilst developing an understanding of our product range and strategy, playing a valuable part in achieving our business goals and objectives by working with many departments to provide them with pricing information and support. Whilst building a commercial knowledge of the...

  • Account Manager

    1 month ago


    Crawley, United Kingdom Reed Sales Full time

    My client is seeking a reliable, proactive, brand-focusedPartnerships Account Manager to join a close-knit team and contribute to the ongoing success. This role as a member of the Operations team, you will focus on the servicing and retention of our extensivepartnership portfolio by ensuring the needs and expectations of our partners are met, if not...


  • Crawley, United Kingdom Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business Area: Nestlé Professional** **Coffee Training Specialist** **Location: Field based - North East of England & Scotland** **Salary: c£33,000 + car + potential bonus + other fantastic benefits** Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to...


  • Crawley, United Kingdom William Reed Business Media Ltd Full time

    **Who we are**: We are William Reed. We are the leading expert in the global Food & Drink industry. From manufacturing through to retail and hospitality - we provide the inspiration, insight and connections to power our customers’ success. Our specialists are deeply engaged in their markets and are recognised as the most trusted professionals in their...