Customer Services Assistant

3 months ago


Shipston on Stour, United Kingdom Warwickshire County Council Full time

**About Us and the Role**

We have a Customer Service Assistant post available with Warwickshire Libraries - working at both Warwick and Shipston-on-Stour Libraries.

This role is the first point of contact for all customers. The post-holder will be an integral part of the team, ensuring a positive experience for customers of all ages. You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories. You should also be able to share enthusiasm and knowledge of books and reading with all ages.

ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

You will not always be supervised by a Senior Customer Services Assistant at Shipston-on-Stour Library - therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed, and customer needs are met, you will also need to partake in banking duties and locking up the building.

Key Skills & Experience Required
- 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
- A flexible approach to working hours within the needs of the service. You may also be required to work across any of our local libraries.
- Experience of working with members of the public in a customer service environment.
- Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
- Ability and willingness to deliver promotional activities with customers of all ages.

Please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade.

Working Pattern - please note the two week alternating shift pattern

Week one:
Monday - Shipston, 9:30-12:30

Tuesday - Shipston, 9-12:30

Wednesday - Warwick, 8-3

Thursday - Shipston, 9:30-5:30

Friday - OFF

Saturday - Warwick, 10-2

= 23.5 hours in total

Week two:
Monday - Shipston, 9:30-12:30

Tuesday - Shipston, 9-12:30

Wednesday - Warwick, 8-3

Thursday - Shipston, 9:30-5:30

Friday - OFF

Saturday - Shipston, 9:30-12:30

= 22.5 hours in total

Average - 23 hours.

**For the full Job Description and Person Specification please click the link here.**

Closing date: Thursfay 7th December

Interview dates: Monday 18th and Tuesday 19th December

This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

These are the benefits we offer including agile working, enrolment into the Local Government Pension Scheme (LGPS), a valuable part of the pay and reward package for employees working in local government, and a generous annual leave entitlement, plus bank holidays and an additional day at Christmas.


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