Helpdesk Operator

3 weeks ago


Leeds, United Kingdom CBRE Full time

Posted- 31-Jan-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern Ireland**JOB SUMMARY**

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
- Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
- Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
- Contacts customer for additional information and communicating the steps in the work order process.
- Runs, reviews, and distributes various customer service reports as necessary.
- May generate and dispatch service request work orders for completion by vendors.- Provides informal assistance such as technical guidance and/or training to co-workers.
- Other duties may be assigned.**SUPERVISORY RESPONSIBILITIES**

None**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**EDUCATION and EXPERIENCE**

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.**CERTIFICATES and/or LICENSES**

None**COMMUNICATION SKILLS**

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.**FINANCIAL KNOWLEDGE**

Ability to calculate simple figures such as percentages.**REASONING ABILITY**

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.**OTHER SKILLS and ABILITIES**

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.**SCOPE OF RESPONSIBILITY**

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


  • Helpdesk Operator

    2 days ago


    Leeds, United Kingdom CBRE Full time

    **Helpdesk Operator** **Job ID** - 166191**Posted** - 09-May-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Administrative **Location(s)** Leeds - England - United Kingdom of Great Britain and Northern Ireland **Company Profile** CBRE is the global leader in real estate services and leverages the industry's most...

  • Helpdesk Operator

    4 weeks ago


    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...

  • Helpdesk Operator

    1 week ago


    Leeds, United Kingdom CBRE Full time

    Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 10 0,000 employees and operate in 48...

  • Helpdesk Operator

    6 days ago


    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of...


  • Leeds, United Kingdom Enertech FM Limited Full time

    Job description An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Leeds Office, as part of our Helpdesk team. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers, contracts...


  • Leeds, United Kingdom Graham Group Full time

    **About The Role**: **At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, **committed to enhancing the experience and making the lives of our clients’ easier.** **Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, we’re **committed to investing in our people...


  • Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the Leeds Gateway team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and...


  • Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the weekend team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and...

  • Helpdesk Assistant

    4 weeks ago


    Leeds, United Kingdom G&H Group Full time

    **Role**: The position will help G&H Maintenance provide outstanding pre-planned preventative and reactive solutions for some of the UK’s largest businesses and organisations. We work directly for clients and also alongside G&H Group’s four other divisions: G&H Building Services, G&H Projects, G&H Engineering Services and G&H Air...


  • Leeds, United Kingdom Interface Recruitment UK Full time

    The IT Helpdesk System Supervisor is required to oversee and report on the day-to-day operations of the global Help Desk environment and ensure that end users are receiving appropriate assistance in a timely manner. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Principal Duties, Responsibilities &...

  • Future Finance

    1 day ago


    Leeds, United Kingdom Barker Ross Full time

    Job Title: Future Finance and Supplier Helpdesk Advisor Location: LS11 5AD Pay rate: £11.44 per hour. Job Purpose: This role is pivotal in maintaining strong relationships with all Client Suppliers and Internal Colleagues, ensuring exceptional service delivery to safeguard the brand's integrity. Initially, the role will operate from 8:30 am to 4:30 pm,...

  • Future Finance

    7 hours ago


    Leeds, United Kingdom Barker Ross Full time

    Job Title: Future Finance and Supplier Helpdesk AdvisorLocation: LS11 5ADPay rate: £11.44 per hour.Job Purpose:This role is pivotal in maintaining strong relationships with all Client Suppliers and Internal Colleagues, ensuring exceptional service delivery to safeguard the brand's integrity. Initially, the role will operate from 8:30 am to 4:30 pm, Monday...

  • Help Desk Operator

    4 weeks ago


    Leeds, United Kingdom CBRE Full time

    Posted- 10-Jan-2023- Service line- GWS Segment- Role type- Part-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern IrelandCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial...

  • Help Desk Operator

    4 weeks ago


    Leeds, United Kingdom CBRE Full time

    Posted- 10-Jan-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern IrelandCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial...


  • Leeds, United Kingdom Interface Recruitment UK Full time

    My clients data visualisation software enables people to make faster and better decisions and with a growing requirement to make rapid sense of ever burgeoning information, the demand for Business Intelligence is growing exponentially and presents them with a wonderful market opportunity. Enabling Better Decisions is the compelling reason why people buy...


  • Leeds, United Kingdom Interface Recruitment UK Full time

    Bespoke Applications Support Consultant – Leeds – POODLE My clients data visualisation software enables people to make faster and better decisions and with a growing requirement to make rapid sense of ever burgeoning information, the demand for Business Intelligence is growing exponentially and presents them with a wonderful market opportunity. ...


  • Leeds, United Kingdom Interface Recruitment UK Full time

    388 – Bespoke Applications Support Consultant – Leeds – £20-24k My clients data visualisation software enables people to make faster and better decisions and with a growing requirement to make rapid sense of ever burgeoning information, the demand for Business Intelligence is growing exponentially and presents them with a wonderful market...

  • Contract Support

    4 weeks ago


    Leeds, United Kingdom CBRE Full time

    Posted- 19-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Leeds - England - United Kingdom of Great Britain and Northern IrelandCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial...


  • Leeds, United Kingdom Mitie Full time

    **Job Purpose**: The purpose of this role is to provide mobile delivery of facilities support services, across our client sites. The role will be responsible for carrying out a range of make safe, first attendance tasks, business support tasks, Mail room duties, Porterage/FF&E tasks and reactive Cleaning/Janitorial tasks. The role will report to the...


  • Leeds, United Kingdom LHH Recruitment Full time

    Technology Support Manager- 6 months contract- £450 Day Rate Must be in the office in Leeds OR Edinburgh 1-2 times a week Our financial services client is looking for a Technical Service SME to support the Service Excellence team, dealing with engagement from project and initiatives for new services, as well as creating new, and improving...