Contact Centre Consultant
3 weeks ago
**Contact Centre Consultant - Salary: £21,673 - Permanent, Full time**
Our clients based in Ringwood are one of the leading outsourced contact centre service providers in the world. They are looking for a Contact Centre Consultant to join their friendly and sociable team. This is a great opportunity for someone looking to grow and develop in a professional and fun office environment. Reporting to the Customer Experience Team Manager, this role would involve working on behalf of a number of partworks clients who specialise in providing a variety of magazine collection subscriptions to its customers.
**Duties & Responsibilities**:
**Skills & Requirements**:
- Confident with IT systems, basic knowledge of Excel and Word is beneficial
- Previous customer service experience beneficial but not essential
- Excellent telephone manner
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Previous call centre/back office experience (desirable)
Hours are 40 paid hours per week
Shifts: A rota is supplied every two weeks with your working hours. Typical working hours for this role are 7.00 am - 3.30 pm and 9.30 am to 6.00 pm. And 11.30 am - 8.00 pm. Contracted hours are 7.00am - 10.00pm Monday to Sunday. You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am - 5.00 pm.
Excellent Benefits on offer
Office based during probation with some hybrid on offer following this initial period
**Salary**: From £21,673.00 per year
Work Location: In person
Reference ID: 2398/311
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