Technical Advisor

3 weeks ago

Swindon, United Kingdom OPX Recruitment Full time

OPX Recruitment are hiring for a Technical Advisor for our client, a dedicated and leading provider of healthcare equipment based in Swindon, Wiltshire.

This position offers permanent positions straight away and fantastic company benefits once permanent

Our client are a leading supplier of single-use medical and surgical products with a reputation for delivering high quality products and excellence in customer service

**Benefits of the Role**:

- Consistent work
- Permanent role
- Fantastic working environment
- Online payslips
- Day shift hours with no weekend work
- Internal benefits

**Driving license is desirable for this position due to the location of this position**

**Your Experience**:
Ideally, you will have prior experience in a comparable setting, with a clinical background being advantageous.

You will have excellent inter-personal and communication skills (including verbal, listening, and written) and be able to communicate effectively with a range of individuals (including customers, healthcare professionals, patients, and colleagues).

**Overview of the Role**:
You are responsible for responding to product enquiries and providing advice/guidance to customers and colleagues. You will be an expert in investigating the causes of problems occurring with medical devices, meticulously analysing the products, and providing detailed reports to the customer.

You will be the first point of call for customers with enquiries, technical concerns, and product complaints, and, you will be responsible for delivering a customer focused approach to resolving such issues.

**Duties of the Technical Advisor**:

- Provide excellent levels of customer experience, ensuring that information provided is accurate and well presented, both written and verbally
- Receive, record, and investigate product complaints in a professional and timely manner, following appropriate processes
- Use appropriate questions to identify information/details of product complaints/issues and potential cause(s) to assist with the investigation and/or provide suggestions/solutions to customers/end users
- Help and guide customers and colleagues with product advice and technical questions
- Communicate with customers explaining technical issues in a manner that is easily understood without the use of jargon and where the agreed resolution outcome is clea
- Assess and understand the impact, severity, and urgency of enquiries/issues, and escalate if needed to colleagues (team members, Technical Manager and/or BU), suppliers or international colleagues for help and support to find a resolution
- Representing the department at study days, and supporting the sales team
- Respond to customer enquiries in a timely manner
- Work to team KPIs
- Liaise with and log reports with Regulatory Bodies (MHRA) as required/requested, including Vigilance reporting
- Perform Field Safety Corrective Action (FSCA), managing customer responses and product reconciliation, in collaboration with the Technical Support Manager
- Monitor product complaints and highlight any trends to the Technical Support Manager
- Organise product/capital equipment returns to suppliers, providing export information to the Finance Department for international returns

**Essential Profile**:

- Have knowledge of medical devices
- Be friendly and approachable have exceptional customer service skills
- Have a customer-focused approach to investigating issues
- Have an excellent ability to interact effectively with colleagues
- Be comfortable using Microsoft packages

In order to meet business needs and demands, you may occasionally be required to work hours in excess of your designated schedule. All employees are expected to demonstrate a reasonable level of flexibility to such requests wherever possible.

**Hours and Salary**:

- Monday to Friday
- 09.00 - 17.00
- 30 Minute lunch break (unpaid)
- £27,000 Per Annum

If you are interested in this position please call us today on 01793 744 555 and ask for Megan

**Job Types**: Full-time, Permanent

**Salary**: From £27,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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