Sales Support Coordinator

3 weeks ago

Leatherhead, United Kingdom Bytes Software Services Limited Full time

Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to moderniseand digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standingemployees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
- Over 550 staff (plans to double in size over the next 5 years)
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability

**We grow great people to deliver amazing things - with an emphasis on Personal Growth, Opportunity and Impact.**

ABOUT THE ROLE:
The Sales Support Coordinator will provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely withour Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships.

They will ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency.
- Key Responsibilities:_
- Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA
- Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer
- Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system
- Log deal registration for qualifying opportunities and understand how GP can be maximised from these
- Co-ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA
- Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date
- Advise customers on licensing procedures and discuss purchasing options with them
- Manage Customer Relationship Management System (Dynamics) for allocated accounts
- Assist Account Manager with monthly forecasting and account mapping
- Ensure all orders are processed accurately in line with operations procedures
- Ensure all outstanding orders are delivered and invoiced at the end of each month and follow up with suppliers/distribution where required
- Provide, track, and follow up on all software quotations & manage and notify customers for all contractual renewals
- Complete operational tasks across all vendors including management of all renewals and annuity business
- Liaise with the relevant personnel within our customers’ organisation (specifically at Purchasing level) & build relationships on a day-to-day basis
- Distribute & follow up on all database alerts such as compliance and agreement expiry notifications
- Train customers on vendor portals and management of these and their benefits
- Collate and prepare data for customer QBR meetings
- Attend Customer review meetings & perform Operational health checks on a regular basis
- Provide cover for members of your team as necessary
- Generate incremental business opportunities through strong customer relationships.
- Ability to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available
- Source pricing for all vendors and be able to digest new licensing information and explain this back to the customer

ABOUT YOU:
Essential Qualifications & Experience:

- A proven track record of excellent customer service

Desired Qualifications & Experience:

- Minimum A-Levels (A-C) English & Mathematics
- Sound understanding of IT (specifically software) and Business IT challenges
- Desire to further Sales career by gaining supported experience dealing with customers

Core competencies & Skills:

- Organised with excellent time management
- Accurate with high levels of attention to detail
- Copes well under pressure and can meet deadlines
- Excellent verbal and written communication with customer service/facing skills
- Self-motivated and ablility to take responsibility
- Commercial acumen and ability to construct and drive commercial outcomes to achieve positive results
- Tenacious, outgoing, and quick to learn
- Adaptable and forward thinking

**Benefits**:

- 25 days holiday per year plus Christmas, New Year & Bank Holidays
- Health Insurance
- Free healthy snacks and fairtrade coffee
- New fully refurbished office
- On-site gym
- Subsidised office massages
- Christmas/Summer parties
- Hybrid working model (dependent on role)
- Hot-desk working model
- Paid volunteering days
- Friday free drinks at onsite bar

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