Service Administrator

3 weeks ago

Birkenhead, United Kingdom ICE Creates Full time

**Do you like a varied role speaking to people & helping to organise systems?**

**Are you passionate about helping people achieve lifestyle goals?**

**Have you been looking for your next opportunity?**

**The role**

We are looking for an exceptional service administrator who ensures robust admin support for a number of projects co-ordinating the administration of all things healthy lifestyles ranging from project managing our weight management on referral scheme.

It includes contact with people who are in the weight management system, partners and professionals.

Maintains a positive, supportive, engaging and friendly single point of access for the service through first line of contact to clients.

Based in Birkenhead.

The role is ideally suited to someone with excellent people skills who is used to being exceptionally organised and can do things at fast pace.

**Key elements of the day-to-day role**:

- To co-ordinate the incoming referrals for weight management on referral and manage the pathway through to attendance and follow-up.
- Answering any queries from clients or professionals referring.
- Compiling daily reports to send to SW
- Administering our innovative Weigh & Go Programme.
- Co-ordinate the packing, sending and delivery of our Nicotine replacement therapy for smoking cessation.
- To cover for the ICE Office Manager in as necessary undertaking roles in their absence, such as support for the executive team and other ICE services.
- Other roles as necessary to facilitate the effective running of HLS and ICE Services.
- Plugging in with new systems and projects that arise across the business.
- Streamlining process. filling gaps and making suggestions where services are not meeting within the role remit.
- Contacting referral declines and withdrawals to more appropriate services.
- Other duties in keeping with the current scope and role as they arise.

**Essential existing skills/experience**

Working within a Customer Services Role.

Management of large volumes of data.

Good knowledge of Microsoft Office and Microsoft 365.

Must be a confident communicator and have a professional telephone manner Excellent

Time Management Skills.

Experiencing talking to a wide variety of people

Dealing with difficult situations

Strong Prioritisation and Organisational Skills.

Ability to Manage Confidential Information.

Full training and equipment will be provided, along with a programme of continued professional development.

Full driving license and access to own car is preferable.

Only those shortlisted will be contacted.

**About us**

ICE is an established provider of health and lifestyle behaviour change across the country. Our entire team is committed to and passionate about improving the happiness, health and wellbeing of people throughout the UK.

The ICE mission is to work with individuals, communities and organisations to co-create a well, confident and resilient society.

**Our purpose**

ICE’s vision is to live in a society that is well, confident and resilient.

We refuse to accept second best, believing that people can **achieve great things.** We are here to help people to Make Better Happen.

We are a purpose-driven organisation; our values are important to us and we believe they should also be important to you:

- Integrity
- Passion
- Success
- Fairness
- Bravery
- Creativity.

**Have we described you?**

We can promise you an opportunity to grow, add value and progress your career in an exciting environment by bringing your strengths to our team and having fun along the way.

Don’t miss out; if you have been excited by this opportunity, then act now.

**Job Types**: Part-time, Permanent
Part-time hours: 12 per week

**Salary**: £18,000.00-£21,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birkenhead, CH41 5LH: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- How many hours are you looking to work & what is your flexibility across Monday to Friday?

Work Location: One location

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