Contact and Referral Officer

2 months ago

Chester, United Kingdom Cheshire West & Chester Full time

**Contact and Referral Officer - Emergency Duty Team**:
We are excited to recruit to this role within the Emergency Duty Team, which provides services to the Cheshire West area.

Working as part of a stable and supportive out of hours team, you will provide a first point of contact outside of ‘normal’ working hours to a wide range of referring agencies, individuals and families in need of support.

The service supports adults and children including those with mental health needs.

The team covers social care emergencies out of hours and the service sits under the Children and Families Directorate. All worked shifts are rota’d hours on evenings, weekends and bank holidays.

**Organisation**
- Cheshire West and Chester Council

**Location**
- Chester

**Job Category**
- Social Care

**Grade**
- CWAC NJC - Grade 6

**Salary Min**
- £25,979 pro rata per annum

**Salary Max**
- £28,770 pro rata per annum

**Hours per week**
- 27.75

**Weeks per year**
- 52.143

**Employment Type**
- Permanent

**Closing Date**
- 01/05/2024

**Ref No**
- W3154

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Our Children's Social Care workforce is passionate and committed to improving outcomes for Children in our authority by providing a consistent, high quality service, together with the support from excellent leadership and management. It is an exciting time to join our authority. We are very proud that Ofsted have rated us as one of the top performing Children’s Services in the country; receiving overall “good” in our 2015 inspection and retaining “good” in 2019. We have developed and continue to embed ‘Our Way of Working’ with our multi-agency partners to ensure improved collaboration and one common approach to our work with families using Motivational Interviewing and Trauma Informed Practice. Our workforce are encouraged and supported to work creatively in planning and decision-making with children, their families and our partner agencies, to achieve positive outcomes with a focus on prevention.

Our Adult Social Care workforce is committed to improving the lives of Adults in Cheshire West through a person-centred strengths based approach and a commitment to high standards of care and support. Cheshire West work in partnership with Cheshire and Wirral Partnership NHS Foundation Trust to provide legislative mental health intervention services.

In this role you will have the fantastic opportunity to work within a small team of experienced Children’s, Adults and AMHP Social Workers providing support to individuals and families out of hours. The CARO role requires the ability to engage well with people and obtain accurate information and recording for appropriate support.

As a CARO, you will be able to use IT systems effectively and ensure clear information is collated and recorded. Working closely with Social Workers on the team, the CARO is the initial contact for callers and referrers into Social Care out of hours. You will have excellent communication skills, be able to work under pressure and remain professional and courteous. It is essential that you maintain confidentiality in the scope of work that we cover.

It would be beneficial if you have some flexibility and ability to cover at busy periods or would like to work additionally to cover annual leave.

CARO’s work on a rolling rota, annual leave is requested and not included in the rota.

The Emergency Duty Team is an evening, weekend and bank holiday service cover.

If you would like to discuss the above post and discuss the rota pattern, please contact

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12 per hour for all contracted hours.

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