Msb Contact Centre Advisor

4 weeks ago

Chester, United Kingdom HSBC Full time

M&S Bank - Customer Service Contact Centre Advisor

Hybrid Role - in the office, at home or a bit of both

Full time - The contact Centre is open from 8am-8pm, 7 days a week, This role requires flexi-shifts. Flexi-shifts is where you are available to work between 8.00am and 8.00pm but you advise us when you start which shifts you would like to do and which you would prefer not to do. We guarantee at least 50% of your preferences. You will never be scheduled in for more than 3 Saturdays and Sundays in any 6 week planning period. This works on a 6 week basis.

Who we are

We are Marks & Spencer’s financial partner. Our aim is to bring the trusted M&S values to banking by Giving Money More Sparkle. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de Change.

We value difference and understand that we succeed together when you can bring your whole self to work - you feel better and work better, and that’s good for everyone We take responsibility for creating an inclusive culture for everyone - our colleagues, our customers and our communities. Together, we get it done

Our hybrid working option is a new offering, if you decide to work from home we do ask you to have the flexibility to attend monthly team meetings in the office, we’ll help you set up a space with the right equipment at home, but if you want to be in the office to use our onsite gym, pick up a Starbucks or shop in our very own M&S store you can or be a hybrid worker and get the best of both worlds.

Please note our working pattern incudes working weekends, our contact centre is open 8am-8pm 7 days a week. Throughout the recruitment process we will discuss the shift patterns available.

What’s in it for you
- Start Date - March 27th 2023
- Choose to work in a hybrid way, meaning you can work from our Chester head office, work from home or even split your time between both
- Competitive salary and the chance to earn an annual bonus
- Great holiday package (25 days per year)
- Recognition all year round with Spotlight awards and access to events at the M&S Bank Arena in Liverpool
- 20% discount when shopping in M&S
- Flexible benefits that you choose to suit your lifestyle including:

- Pension
- Discounts at many popular retail brands
- Access to support to help you manage your health, mental and financial wellbeing
- We’ll give you one day per year to do your bit for the community by volunteering or raising money
- Choose to study as you work by signing up for our apprenticeship scheme
- 2 weeks training in Chester - Head office that will be expensed

What you’ll be doing

Our mission is to make things easy for customers, and delight them when we can - that’s where you come in You’ll be there to answer the phone and help or support our customers with whatever they need at that time. So, you’ll be doing things like:

- Providing the highest levels of customer satisfaction and professional customer support
- Building rapport so you can have meaningful conversation with customers to understand how you can help and then by providing relevant solutions
- Handling complaints, taking ownership and resolving them
- Maintaining and updating customer account details
- Acting as a digital advocate, helping our customers understand and use our digital platforms to service their accounts
- Being the voice of our customer to help us continually improve

Requirements

What we’re looking for

We’re looking for enthusiastic, customer-focussed, resilient people to join our Contact Centre team. We’ll provide training, so it doesn’t matter if you’ve never worked in a contact centre before. Whatever your experience and background, we’d love for you to join us Here are the sorts of skills we are looking for:

- Customer focussed and love giving great customer experience
- Active listening and responding with empathy
- Passionate about helping others and solving problems
- Resilience to handle difficult calls or when working alone
- Excellent communicator (verbal and written)
- Comfortable multitasking, staying organised and motivating yourself
- Passion for learning
- Good digital skills
- Patience

Interested? Then we’d love to hear from you

Recruitment Helpdesk:
Telephone: +44 2078328500

  • Contact Centre Advisor

    4 weeks ago

    Chester, United Kingdom M&S Full time

    **Key Accountabilities** No relevant Profile **Key Capabilities** **Summary** Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career! About the Role Based on Chester Business...

  • Contact Centre Advisor

    2 days ago

    Chester, United Kingdom M&S Full time

    **Key Accountabilities** No relevant Profile **Key Capabilities** **Summary** Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career! About the Role Based on Chester Business...

  • Contact Centre Advisor

    4 weeks ago

    Chester, United Kingdom Marks & Spencer Full time

    **Summary** Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career! About the Role Based on Chester Business Park, operational between 9am-8pm, Monday - Friday and 9am-5pm on...

  • Contact Centre Advisor

    2 weeks ago

    Chester, United Kingdom Marks & Spencer Full time

    **Summary** Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career! About the Role Based on Chester Business Park, operational between 9am-8pm, Monday - Friday and 9am-5pm on...

  • Contact Centre Advisor

    3 days ago

    Chester, United Kingdom Marks & Spencer Full time

    **Summary** Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career! About the Role Based on Chester Business Park, operational between 9am-8pm, Monday - Friday and 9am-5pm on...

  • Contact Centre Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Marks & Spencer Full time

    SummaryDo you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S careerAbout the RoleBased on Chester Business Park, operational between 9am-8pm, Monday - Friday and 9am-5pm on weekends we...

  • Contact Centre Agent

    4 weeks ago

    Chester, United Kingdom We Do Play Full time

    The We Do Play Group operate multiple experiential based Leisure brands and are quickly becoming one of the largest Leisure/Entertainment operators in Europe. Operations include Flip Out; a global Indoor Adventure Park for all ages, and Putt Putt Social; a rapidly expanding new fusion of Asian Street Food & Adventure Golf, along with other brands. We are now...

  • Contact Centre Agent

    2 days ago

    Chester, United Kingdom We Do Play Full time

    The We Do Play Group operate multiple experiential based Leisure brands and are quickly becoming one of the largest Leisure/Entertainment operators in Europe. Operations include Flip Out; a global Indoor Adventure Park for all ages, and Putt Putt Social; a rapidly expanding new fusion of Asian Street Food & Adventure Golf, along with other brands. We are now...

  • Contact Centre Agent

    6 days ago

    Chester, United Kingdom We Do Play Full time

    The We Do Play Group operate multiple experiential based Leisure brands and are quickly becoming one of the largest Leisure/Entertainment operators in Europe. Operations include Flip Out; a global Indoor Adventure Park for all ages, and Putt Putt Social; a rapidly expanding new fusion of Asian Street Food & Adventure Golf, along with other brands. We are now...

  • Contact Centre Agent

    3 weeks ago

    Chester, United Kingdom Flip Out UK Full time

    We are **Flip Out**, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team full time in **Chester.** **Job Overview** We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment. The ideal...

  • Contact Centre Manager

    4 weeks ago

    Chester, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are partnering with a large financial services business who are expanding and are now investing in a manager to lead the Collections function we are looking for talented and experienced manager to support the development, training and dayto day management of a team growing to 24. This role will require an individual who is experienced working...

  • Contact Centre Agent

    3 weeks ago

    Chester, United Kingdom Flip Out UK Full time

    We are **Flip Out**, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team full time in **Chester.** **Job Overview** We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment. The ideal...

  • Contact Centre Agent

    2 weeks ago

    Chester, United Kingdom Flip Out UK Full time

    We are **Flip Out**, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team full time in **Chester.** **Job Overview** We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment. The ideal...

  • Contact Centre Manager

    1 week ago

    Chester, Cheshire, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are partnering with a large financial services business who are expanding and are now investing in a manager to lead the Collections function we are looking for talented and experienced manager to support the development, training and dayto day management of a team growing to 24. This role will require an individual who is experienced working...

  • Call Centre Advisor

    3 weeks ago

    Chester, United Kingdom Flip Out UK Full time

    The We Do Play Group operate multiple experiential based Leisure brands and are quickly becoming one of the largest Leisure/Entertainment operators in Europe. Operations include Flip Out; a global Indoor Adventure Park for all ages, and Putt Putt Social; a rapidly expanding new fusion of Asian Street Food & Adventure Golf, along with other brands. We are now...

  • Contact Centre and Enterprise Voice

    2 months ago

    Chester, United Kingdom Pontoon Full time

    Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, genderidentities, and more. We do this by showcasing their talents, skills, and unique experience in an...

  • Call Centre Advisor

    1 week ago

    Chester, Cheshire, United Kingdom Flip Out UK Full time

    The We Do Play Group operate multiple experiential based Leisure brands and are quickly becoming one of the largest Leisure/Entertainment operators in Europe. Operations include Flip Out; a global Indoor Adventure Park for all ages, and Putt Putt Social; a rapidly expanding new fusion of Asian Street Food & Adventure Golf, along with other brands. We are now...

  • Social Media Contact Centre Advisor

    4 weeks ago

    Chester, United Kingdom M&S Full time

    **Key Accountabilities** No relevant Profile **Key Capabilities** **Summary** Do you thrive on creating an unbeatable customer experience? Do you enjoy communicating via Social Media platforms and resolving customer queries and concerns by providing GREAT customer service? Then this could be your perfect role... This is not just any career; this is an M&S...

  • Contact Centre Advisor

    2 weeks ago

    Chester, United Kingdom Marks & Spencer Full time

    **Summary** Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career! About the Role Based on Chester Business Park, operational between 9am-8pm, Monday - Friday and 9am-5pm on...

  • M and S Bank Customer Contact Centre Advisor

    2 weeks ago

    Chester, United Kingdom HSBC Full time

    -Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC...