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Service Call Planner/scheduler
1 week ago
Service Call Planner/Scheduler
£22-24k
Milton Keynes
Do you have experience of planning and scheduling? Are you extremely organised?
We are supporting a great company based in Milton Keynes, who are looking for an experienced and organised Service Support Scheduler. You will be working within a wider team, where you will be responsible for allocating work for field-based engineers. Ideally you will have experience of working to deadlines and SLAs, while also being customer focused. If you have a personable manner with a positive 'can-do' attitude then continue reading
Duties will include but not be limited to:
- Allocating incoming work for around 70 field-based engineers
- Ensuring calls that require a follow-up call have been checked and actioned efficiently
- Working within agreed SLAs to ensure return visits are completed within a set timeframe
- Providing customers and internal departments with updates accordingly
- Take responsibility for and process aged calls
- Process and plan around engineers annual leave
- Planning installations for customers
- Liaising with Regional Operations Managers to achieve assistance with first time fixes and advice when needed
This position includes working various shifts between 08:00 - 18:00 + weekend cover when required (on a rota). You will also have the opportunity for hybrid working and will work a total of 37.5 hour a week. To hear more about this fantastic company and opportunity then click APPLY NOW for immediate consideration
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